Sign in

Technical Support Customer Care

Aberdeen, Maryland, United States
August 17, 2018

Contact this candidate


Patrick Claude

*** ******* ******

Apt *B

Aberdeen, Maryland, 21001



Call center associate with exceptional skills in servicing inbound calls for information and assistance. Documented success in resolving customers’ problems by clarifying issues, along with a great ability to handle complaints and problems. Precise and results-oriented with exceptional organizational skills.


Absegami High School, High School


June 2010

Employment History

Conduent inc, Technical Support Adviser

November 2017 - Present

Provided base level technical support for iPhones, iPads and iPods to customers

Resolved customer issues in a clear, courteous and straightforward manner

Identified and solved technical issues in a timely fashion while maintaining a relationship with the customer

Sykes Enterprises Inc, Customer Care Associate

Bloomsburg, Pennsylvania

October 2016 - July 2017

Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Professional Skills

Outgoing and energetic attitude

Good listening skills

Multi-tasking ability

Excellent problem-solving capabilities

Computer experience

Contact this candidate