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Technical Support Customer Care

Location:
Aberdeen, Maryland, United States
Posted:
August 17, 2018

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Resume:

Patrick Claude

*** ******* ******

Apt *B

Aberdeen, Maryland, 21001

443-***-****

ac6pio@r.postjobfree.com

Summary

Call center associate with exceptional skills in servicing inbound calls for information and assistance. Documented success in resolving customers’ problems by clarifying issues, along with a great ability to handle complaints and problems. Precise and results-oriented with exceptional organizational skills.

Education

Absegami High School, High School

Graduated

June 2010

Employment History

Conduent inc, Technical Support Adviser

November 2017 - Present

Provided base level technical support for iPhones, iPads and iPods to customers

Resolved customer issues in a clear, courteous and straightforward manner

Identified and solved technical issues in a timely fashion while maintaining a relationship with the customer

Sykes Enterprises Inc, Customer Care Associate

Bloomsburg, Pennsylvania

October 2016 - July 2017

Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Professional Skills

Outgoing and energetic attitude

Good listening skills

Multi-tasking ability

Excellent problem-solving capabilities

Computer experience



Contact this candidate