Technical Support Customer Care
Resume:
Patrick Claude
Apt *B
Aberdeen, Maryland, 21001
****************@*****.***
Summary
Call center associate with exceptional skills in servicing inbound calls for information and assistance. Documented success in resolving customers’ problems by clarifying issues, along with a great ability to handle complaints and problems. Precise and results-oriented with exceptional organizational skills.
Education
Absegami High School, High School
Graduated
June 2010
Employment History
Conduent inc, Technical Support Adviser
November 2017 - Present
Provided base level technical support for iPhones, iPads and iPods to customers
Resolved customer issues in a clear, courteous and straightforward manner
Identified and solved technical issues in a timely fashion while maintaining a relationship with the customer
Sykes Enterprises Inc, Customer Care Associate
Bloomsburg, Pennsylvania
October 2016 - July 2017
Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
Professional Skills
Outgoing and energetic attitude
Good listening skills
Multi-tasking ability
Excellent problem-solving capabilities
Computer experience
Contact this candidate