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Office Management

Location:
Lugano, Ticino, Switzerland
Posted:
August 17, 2018

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Resume:

Federica Piombardi

Date of birth: **th November *981

Marital status: single

Via Roccolo, 101

***** ******* ******** – Como

+39-348*******

ac6pdm@r.postjobfree.com

Education

- 2001: High school diploma in tourism achieved at the professional Institute G. Pessina of Como.

Professional training

- 2004: European Computer Driving Licence (ECDL), Day Time Course, at FAS TRAINING CENTRE, Galway – Ireland

- 2013: Certificate of attendance German course A2, School Club Migros, Mendrisio, Switzerland

Work experience

November 2010 / current - Back office coordinator

Sale of food products, Switzerland

- Secretarial tasks: correspondence, e-mail management, switchboard, staff and customer reception

- Sending sales confirmations to customers

- Monitoring of international shipments

- Management of post-sales issues

- Payment reminder and control of debtors

- Issuance of invoices and credit notes

- Checking and sending documents, goods return note, invoices

- Daily contact with foreign suppliers and Italian customers

- Monthly commission calculation

- Accounting

- Work carried out in autonomy

March 2010 / October 2010- Secretary and Real Estate Assistant Immoplanet SA, Lugano-Paradiso (Switzerland)

Secretarial tasks: correspondence, e-mail management, switchboard, customer reception, invoices, agenda management

- Visits to apartments for rent

- Management of real estate visits with clients

- Promotion of items for sale and for rent

- Written, verbal and individual contact with landlords, interested people and owners

- Preparation of rental contracts

- Website management

- Work carried out in autonomy

October 2008 / February 2010 - Secretary and Real Estate Assistant Swiss Property Advisor Sagl, Lugano (Switzerland)

- Initial organization of the office

- Full office management

- Secretarial tasks: customer reception, switchboard, correspondence, e-mail management, agenda management

- Written, verbal and individual contact with landlords, interested people and owners

- Promotion of items for sale and for rent

- Website management

- Work carried out in autonomy

September 2006 / September 2008- Office clerk CQS (with UIC) Helvetica365 srl - Financial company, Como

- Initially front office secretary, sorting phone calls and e-mails, agents management, preparation SDA parcels

- Subsequently transferred to the salary-backed loan (an employee loan repayment unique to Italy) office: investigation, insurance requests, contract notifications, customer settlement process and early settlement of procedures, loading procedures, preparation of notification, document reminder

- Telephone and direct contact with customers and collaborators

- Work carried out in autonomy

September 2004 / August 2006- Intern administrative clerk Manerchia Costruzioni SpA, Gironico (Como)

- Secretarial tasks, various office jobs, email sorting, receptionist

- Written and verbal contact with customers

- Invoicing

- Counting working hours of employees, calculating salaries

- Contacts with banks and payments

Technical skills

- Good communicative and organizational skills and predisposition to interpersonal relationships

- Good problem-solving skills and teamwork

- Good management skills and relationship with customers and suppliers

- Flexibility and adaptability

Language skills

- English: good level of understanding, writing, reading and speaking

- German: level A2

Computer skills

- Great knowledge of the Microsoft Office suite, e-mail and web

- Knowledge of the Danea Easyfatt software

- Knowledge of the Banana software

- Touch typing

Further information

- Driving license B

- With own car

- G valid work permit

I authorize the use of my personal data in compliance with Legislative Decree 196/03..



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