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Customer Computer Science

Location:
United States
Posted:
August 16, 2018

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Resume:

SUMMARY

SKILLS

EXPERIENCE

CYNTHIA KUBLI

ac6pbu@r.postjobfree.com

AS400/RPG Progammer/Analyst bringing superior design and debugging capabilities, innovative problem solving skills and dedication to quality.

Self-starter

Team player

Customer-oriented

Interface design and

implementation

Analytical

10/1984 to 10/1994 Sr Programmer Analyst

Florida Informanagement Services - Orlando, FL

Cobol programmer on UNISYS main frame

All banking applications(Loans, Transaction, G/L, Customer Information) Coordinated with QA testers for end-to-end unit testing and post-production testing.

Designed, developed and implemented firmware to support new product concepts on embedded systems.

Updated, modified and expanded existing software programs. Implemented and tested enhancement feature requests to enhance product functionality.

Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.

10/1994 to 02/2018 Sr Technician/Customer Support

FISERV - Lake Mary, Florida

Started in Coversion area, worked in Mod Program group and for last 9 1/2 years worked in customer support. I supported both in house clients and data center clients during after hours to make sure they were able to completed nightly processing and process the next day.

Worked with disaster recovery team to make sure processes were running and available in case of a disaster.

Supported all upgrades in testing and production envioronments. Reported during morning turnover the issues encountered during the after hours and what was done and what needed to still be addressed. How issues were handled to get clients through nightly processing and available to their customers the next day.

Collaborated with product and engineering team members to define and develop new product concepts.

Designed, developed and implemented firmware to support new product concepts on embedded systems.

Updated, modified and expanded existing software programs. Trained many equipment operators

EDUCATION AND TRAINING

TECHNICAL SKILLS

Skills Proficiency Total Years Last Used

RPG/Cobol programming,

AS400 commands

Customer remote support Interaction with

operators and

users

9 1/2 2018

Implemented and tested enhancement feature requests to enhance product functionality.

Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes. and user personnel. 1992 Bachelor of Science: Liberal Studies

University of Central Florida - Orlando, FL, US

Studies in Computer Technology, Mathmatics, Education, and Business 1982 Associate of Science: Computer Science

SPC - Seminole Campus - St. Petersburg, FL, United States Took multiple programming languages, mathmatics, accounting Computer Science

Greenville Technical College - Greenville, SC, United States Studies in computer science and mathmatics 1979/1980 Computer Programming RPG

Valencia College, West Campus Library - Orlando, FL, United States Took classes in RPG to apply for job with FISERV



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