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Customer Service Representative

El Paso, Texas, United States
August 16, 2018

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Jose A. Arroyo

[***** Tierra Norte, El Paso, TX, 79938] [915-***-****] []

Objective I am looking for the opportunity to work for a corporation in which I can use my work experience and that provides advancement opportunities.


Account Leverage Representative

September 2014 thru August 2017, AT&T, El Paso, TX

*Retention of existing services

*Upgrade sales on existing services, Sales of new services(cellphone service, tv and internet)

Customer Service Representative

July 2012 thru August 2013, GC Services, El Paso, TX

*Assist with inbound sales call

*Assist with billing and shipping for Apple Online Sales store

Customer Service Representative

March 2009 thru November 2010, Verizon Wireless, El Paso, TX

*Assist with incoming calls for billing, sales and technical support.

*Assist with supervisor calls at times when call volume was high.

*Assist with questions on other teams when their supervisor was not available.

Customer Service Representative

July 2008 thru February 2009, GC Services, El Paso, TX

*Assist with incoming calls for the FedEx department.

*Help customers with the tracking of their packages.

*Schedule pick-ups for customers and businesses.

Sales Associate/Assistant Manager

January 2008 thru July 2008, Alltel Express Location, El Paso, TX

*Sale of new wireless contracts and accessories.

*Create work schedule for other employees and myself.

*In charge of daily monetary deposits.

Customer Service Rep./Quality Assurance Rep.

Jan. 2000 thru May 2001 and Jan. 2002 thru Jan. 2006, EchoStar Communications, El Paso, TX

*Assist in incoming sales, technical and billing support.

*Evaluate calls and provide feedback to agents.

*Help with continues training and new hire evaluation.

Education International Business College, El Paso, TX

Solar Construction Program

01/14 to current

El Paso Community College, El Paso, TX


Interests I am interested in landing a position that offers a challenge and opportunity to advance.

Languages English and Spanish

References Norma Dragon Bonnie Mafnas

915-***-**** 915-***-****

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