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Customer Service Microsoft Office

Location:
Raleigh, North Carolina, United States
Posted:
August 16, 2018

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Resume:

KENNETH WARNER **** Edwards Mill Rd

Raleigh, NC *7713

919-***-****

ac6pam@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated Certified IT specialist with background in financial and customer service.

Desires to use hands on and resolve technical issues with computer/laptops through

maintenance, service, repair and upgrades. Ability to troubleshoot and perform various

installations for LAN, PAN and WAN networks. Knowledge of Windows, Active Directory and

other Operating Systems. Strong team member who can also work independently with effective

communication skills.

Desire to leverage my current academic achievements and past skill set plus experience to excel in

a position with a dynamic company. These reliable and loyal contributions will be valuable to a

growing IT company. To aggressively build a solid client base relationship and drive revenue

growth.

RELEVANT SKILLS AND EXPERIENCE –

• Consultant for consumer electronics including Audio/Video,

• Computers, and Cellular Technologies. Focus Point, DBCS, Oracle, NICE,

• Genesys and PES. Fesco XTRAC Mainframe. Windows 7 Enterprise.

• Skype for Business. Uniohi, Easy Link and Microsoft Office including 360.

• Hands on experience in configuring networkable operating systems

• Knowledge in installing and configuring services of Device Configurations

• Hands-on skills in installing, maintaining and managing desktop/client and server operating systems

PROFESSIONAL EXPERIENCE

Fidelity Investments 2008 - Present

Financial Consultant, Large Database Management

EDUCATION AND CERTIFICATIONS

MyComputerCareer, Raleigh NC 2017 –

Present

Information Technology System Administrator Expected Graduation: July

2018

• Microsoft Technology Associate (MTA) Operating Systems Fundamentals

• Microsoft Technology Associate (MTA) Windows Server Administrator Fundamentals

• Microsoft Technology Associate (MTA) Security Fundamentals

• Microsoft Technology Associate (MTA) Mobility and Devices Fundamentals

• Licensed Loan Officer for the State of North Carolina

Certifications in Process: MCP Microsoft Windows, Cisco Certified Entry Network Technician,

CompTIA Server+ Certification



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