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Customer Service Support

The Bronx, New York, United States
August 16, 2018

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James D. Barris 917-***-****

**** *. *** **.

Bronx, NY 10466

AT&T White Plains, NY

Facilitator Jan 2012 - Oct 2014

• Managing day-to-day facilities/mailroom operations for three buildings:

• Organize office moves including

control, compliance, billing

• Express mail moves (domestic and international,) retrieval and distribution of daily mail

• Conference room set up and breakdown for meetings and events

• Copy room maintenance; meter reading, troubleshooting IST Management Services Bronx, NY

Supply Clerk, Support Facility Mailroom Coordinator Service Center Aug 2011 to Jan 2012

• Responsible for checking, reporting and replacing floor lighting outages

• Manage and maintain supply inventory, reorder and billing

• Copy room maintenance; meter reading, troubleshooting RICOH CORPORATION White Plains, NY

Site Support Specialist Jan 2011 to Aug 2011

• Contract support specialist for The New York Power Authority

• Set up, operated and maintained digital color production printing system and front end color servers

• Converted Digital files to formats such as PDFs, TIFF, Postscript, XML

• Meter reading established on a bi weekly basis for each machine

• Experience with Canon Image runner 7095, C6000

• Retrieved email request of jobs to the mail center, process into Xerox 800, Ricoh C901, binding, cutting

• Email notification of work order when job is complete

• Inspection of work has to be established for accuracy of quality, color calibration's are made when necessary

• Monitor over 100 Network PC, printers, copiers, within the facility

• Input all incoming mail into Excel. UPS, USPS, FedEx, Ground, International, process outgoing mail

• Mail distribution throughout the building to internal clients

• Resolved IT Help desk issues, tickets opened - acknowledged, resolved and closed tickets as timely as possible Multisource Network Consultation Bronx, NY

Spanish Customer Service/Loader 2009-2011

• Driver assistant various shifts

• Bilingual customer support at service desk

• Assist customers with registration on the computer

• Load/unload trailers Variety of pallets/work from within the hub

• Drive Yonkers & New Rochelle routes when needed

Multisource Network Consultation

Independent Contractor 2004 to 2009

• A+ Certified

• Hardware/Software repair

• Repair CPUs

• Desktops Publishing, upgrades, setup TCPIP addresses Multisource Publishing, Inc. Bronx, NY

Sole Proprietor 1998 to 2004

• Corporate S Corporation that distributed educational Bilingual Books & products (English/Spanish)

• Acquired New York Board of Education Contracts, New Jersey and Connecticut school systems

• Servicing The New York Board of Education as well as The Northeast Chapters of The NY Public Libraries

• Assisting Operations by Districts NYBOE Libraries under the curriculum w/86 different Language books/software

• Obtained Exclusive rights for a variety of Spanish language books from Caribe Grolier, Inc.

• Arranged and coordinated participation in trade shows and conventions

• Established graphic design and comprehensive layouts

• Responsible for initial web design creation using a Hotdog program and established a merchant account

• Provided training and support for independent contractors

• Established and maintained good relations with companies in Dominican Republic

• Provided new products for distribution in Puerto Rico, with exclusive rights

• Setup and maintenance of inventory tracking database, accounts payable and receivable

• Created company brochure though the TR1510 Risograph digital duplicator EDUCATION

Skidmore Community College

New York High School of Printing

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