Customer Service Manager
Resume:
Jasmine Y. Scott
Charlotte, NC 28277 704-***-****
***************@*****.***
SUMMARY
Qualifications in customer relations and communication. Contributes a proven record providing customer service and follow-through. Brings successful achievements in operations and sales retention. Implements excellent verbal and written skills to maintain positive relations with customers, senior management and employees. Well organized, with track record that demonstrates self-motivation, creativity, and initiative to achieve corporate objectives.
PROFESSIONAL EXPERIENCE
Audi of Northlake - Hendrick March, 2016 - Present
Loaner Manager
Monitor loaner vehicle inventory for incoming clients
Oversee the process of all loaner vehicle cleanliness before client intake
Update and review customer database for incoming service appointments
Quote and write up service and merchandise sales
Maintain a professional and high quality customer service environment
Back up support for all Service Advisors
“To-Go” Host October 2015 - January 2016
Outback Steakhouse
Pineville, NC
Delivered and served prepared orders
Processed phone orders and data entry
Maintained compliance with restaurant sanitation requirements
Observed change in environment and assisted management as needed
Team Member October 2014 - October 2015
Bojangles
Fort Mill, SC
Customer service/cashier
Customer service/drive-thru
Team Member May 2012, 2013, 2014
Brand Jordan Invitational Basketball Tournament
Charlotte, NC
- Assisted in AAU tournament
- Team check in/equipment set up
- Collaboration of ideas to enhance community experience
Computer Skills: Microsoft Office & Internet
School: Ardrey Kell High School
Nascar Technical Institute, 2017 Graduate
Professional References:
Sal Seck
Audi of Northlake
10831 Northlake Auto Plaza Blvd.
Charlotte, NC 28269
Taylor Jane Morrison
Audi of Northlake
Ms. Robin Dorfer - Teacher
Ardrey Kell High School
11020 Ardrey Kell Rd.
Charlotte, NC 28277
Silvia Fulmore - Assistant Manager
Outback Steakhouse
8338 Pineville-Matthews Rd.
Charlotte, NC 28226
Brian Smith - Owner
ABS Global
3940 Graham St.
Charlotte, NC 28262
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