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Customer Service Manager

Charlotte, North Carolina, United States
August 19, 2018

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Jasmine Y. Scott

***** ******** *****

Charlotte, NC 28277 704-***-****


Qualifications in customer relations and communication. Contributes a proven record providing customer service and follow-through. Brings successful achievements in operations and sales retention. Implements excellent verbal and written skills to maintain positive relations with customers, senior management and employees. Well organized, with track record that demonstrates self-motivation, creativity, and initiative to achieve corporate objectives.


Audi of Northlake - Hendrick March, 2016 - Present

Loaner Manager

Monitor loaner vehicle inventory for incoming clients

Oversee the process of all loaner vehicle cleanliness before client intake

Update and review customer database for incoming service appointments

Quote and write up service and merchandise sales

Maintain a professional and high quality customer service environment

Back up support for all Service Advisors

“To-Go” Host October 2015 - January 2016

Outback Steakhouse

Pineville, NC

Delivered and served prepared orders

Processed phone orders and data entry

Maintained compliance with restaurant sanitation requirements

Observed change in environment and assisted management as needed

Team Member October 2014 - October 2015


Fort Mill, SC

Customer service/cashier

Customer service/drive-thru

Team Member May 2012, 2013, 2014

Brand Jordan Invitational Basketball Tournament

Charlotte, NC

- Assisted in AAU tournament

- Team check in/equipment set up

- Collaboration of ideas to enhance community experience

Computer Skills: Microsoft Office & Internet

School: Ardrey Kell High School

Nascar Technical Institute, 2017 Graduate

Professional References:

Sal Seck

Audi of Northlake

10831 Northlake Auto Plaza Blvd.

Charlotte, NC 28269


Taylor Jane Morrison

Audi of Northlake


Ms. Robin Dorfer - Teacher

Ardrey Kell High School

11020 Ardrey Kell Rd.

Charlotte, NC 28277


Silvia Fulmore - Assistant Manager

Outback Steakhouse

8338 Pineville-Matthews Rd.

Charlotte, NC 28226


Brian Smith - Owner

ABS Global

3940 Graham St.

Charlotte, NC 28262


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