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Customer Service Administrative Assistant

Chicago, Illinois, United States
August 18, 2018

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Deborah D. Jackson

**** ***** **.

Hobart, IN ***42


Customer-focused and hardworking Administrative Assistant with strong background in data entry, Microsoft Excel, customer service, and problem-solving.


Data entry, customer service, Microsoft Excel, problem solving


●October 2014-Current

Indiana Family Social Services

Conduent Benefit Recovery Specialist

●Investigates and processes claims for fraud in the CODY system incorrect issuances for Medicaid, food stamps, and TANF

●Liaison for previous employers for income verification and clients for payment arrangements

●Represented FSSA of Indiana in Disqualification and Fair court hearings.

Xerox Eligibility Specialist

●Provides great customer service to clients using customer service software

●Processes health coverage, food stamps applications, and general cases

●Provides over-the-phone customer assistance with case inquiries, health care coverage and application processing

October 2004-January 2007

DeKeyser Express Inc. -Administrative Assistant

●Provided great customer service as well as handle dispatching and payroll

●Assisted Terminal Manager

●Managed office duties and supply orders

●Handled accounts both payable and receivable


2008 -2013

Indiana University - Major: Business Administration

1985 -1987

Richard J. Daley College - Major: Business Administration

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