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Manager Sales

Berwyn, Illinois, United States
August 19, 2018

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Juan Muniz



The technological world moves my passion to learn and understand all that there is even if its just a fraction of it as long as I'm able to acquire some knowledge it make me a better person for it. I worked in home construction doing electrical, servers and computer troubleshooting from my home to H&R Block all the way to Best Buy as a Computer sales consultants, each path something new to learn and new skill to acquire.



September 2017 - Present

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved. Engage customers using selling skills to provide solutions aligning with their “definition of fix.” Work with the sales team, explaining services and technology to help them achieve business goals. Perform other duties as assigned.

Computer/Di sales consultance at Best Buy

July 2016 - September 2017 (1 year 3 months)

-Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.

-Ensure inventory and merchandising standards are maintained in outlet store area.

-Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).

-Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals. Page 1

Ramp Agent at Swissport

January 2016 - July 2016 (7 months)

Field Installation Technician at Comcast Cable

May 2014 - November 2014 (7 months)

-Taking inbound calls from technicians, vendors, other groups in the support of our products.

- Designs internal circuits and oversees CDV demark to switch. Includesport assignments both in databases and in the physical network elements.

- Tests and turns up new circuits in a production CDV and/or Commercialenvironment, according to Comcast practices. Follows establishedpractices and procedures.

- Interfaces with commercial customers in regards to commercial productofferings. Troubleshoots issues, providing resolutions according toestablished practices and procedures.

- Assists in coordinating and resolving service issues with providersand vendors to ensure accurate and timely implementation of new trunkgroups and augments to existing trunk groups.

- Escalates issues in a timely fashion. Provides all relevantinformation, accurately entering information into database.

- Opens and updates service tickets in database/tracking system.

- Follows procedures to maintain service Mean Time to Repair (MTTR)within regional or contractual standards.

- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Field Technician at H&R Block

February 2012 - November 2013 (1 year 10 months)

• Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC

• Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits. Conduct troubleshooting in conjunction with Call Center Support associates and Lead Field Systems Technician/Company Support Manager, as necessary.

• Maintain an inventory of district equipment. Maintain hot spare tracking and control for computer equipment in the district.

• Ensure regular communication with District General Managers and Lead Field Systems Technician/Company Support Manager on support issues and needs.

• Install and maintain network and telephone cabling in company-owned field offices.

• Document hardware problems and their resolution.

• Assist the Field Systems Technician/Company Support Manager with special projects, i.e. set up computers for training.

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Coyne College

EST Diploma, Electrical Systems, 2011 - 2012

Morton west High School

HighSchool Diploma, General Studies, 2004 - 2008

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Juan Muniz


Contact Juan on LinkedIn

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