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Customer Service Manager

Chicago, Illinois, United States
August 18, 2018

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I am an independent individual and a very adaptable worker with an impeccable attendance record who will use my expertise in business to produce high quality detail oriented work. I possess particular precision in the areas of computer operation, problem solving, creativity, organizational techniques, astute observation, as well as managerial and interpersonal skills. These abilities permit me to prioritize tasks and projects to produce highly efficient and positive results. Included with a proven work history that I work well with others as well as unaided, I have a varied experience record with knowledge in many diverse areas. I have managerial experience - and a record of superior customer service. My personality offers a strong sense of self-motivation, ethics, and dedication to responsibilities with a temperate demeanor to manage all situations with composure and class.

I am currently seeking a position that will allow me a full time career that utilizes both my computer knowledge and people skills.

During the stretch before my current employment, I spent time taking care of some family matters, and have become a ‘personal assistant’ for my friend and retired neighbor Jim Neville. I do all of his grocery shopping and have purchased and installed electronics, blu-ray player and computer printer, accompanied him to doctor appointments and procedures, picked up prescriptions, made inquiry and service related phone calls to utility and management companies, shipped packages, shelved groceries, picked up and placed vehicle stickers, and worked on financial situations to optimize savings. I also recovered a large sum of overpayment from a hospital in numerous bills.

Thank you for taking time to look at my qualifications. I would like the opportunity to show you how I can be of service and become a helpful member of your company.

Summary of Experience:

Order Processor, Cell Phone Programmer, Administrative Assistant, Call Center Operator, Office Manager, Loan Processor, Front Desk & Multi-line Phone Reception, Customer Service Representative, Buyer, Shift Manager, Assistant Sales Manager, Production Manager, Technical Advisor, Quality Control Assurance, Inventory Control, A/R, Purchasing Agent, Expediting Agent, Shipping & Receiving Manager, Stocker, Manual Assembly, Retail Sales, Children’s Nanny.

Please feel free to contact me at any time.

Thank you for your time,

Linda Barrett


Letters of recommendation are available upon request.

Linda Barrett 630-***-****

1264 Chappel Ct. #304 Glendale Heights, IL. 60139

December 2016 – Current Customer Service, Will Call

Take phone calls, process orders, will call customer window log in repair units, run credit cards, postage machine for letters and envelopes of returns, send out monthly statements, create Excel spreadsheets, various office duties.

AJR International – 300 Regency Dr. Glendale Heights IL 60139


April 2015 – December 2016 Customer service, Scheduling, Insurance Verification

Take phone calls, verify all information (demographics, insurance, physician and durable medical equipment), convert ICD 9 codes to ICD10 codes, schedule appointments for 6 technicians as well as in shop repairs, create service work orders, print and file.

NuMotion – 355 Eisenhower Lane South Lombard IL 60148

$16.00/hr. 630-***-**** Joe Pielsticker

May 2013 – February 2015 Scheduling Administrative Assistant, Customer Service, Front Desk Reception

Make 100 outbound calls daily to schedule and confirm appointments for sales force, confirm installation appointments, proofread/ assemble schedules for installers and plumber, answer multi-line phones, obtain permits, follow-up documents. Close and lock up.

Bath Fitter/Chicago Bath Systems LLC – 1150 N Main St Lombard IL 60148

$15.50/hr. 630-***-**** James Keith

December 2010 – April 2011 Administrative Assistant, Customer Service, Office Manager, Front Desk Reception

Front desk customer service and receptionist answered multiple phone lines, support for 12 salespersons, also responsible for office management, filing, sending communications, fax, copy, scan, email. Microsoft Windows, Word, Excel, Outlook, Peachtree, A/R.

Pure Water Tech of Chicagoland - 400 Gunderson Drive Carol Stream, IL. 60188

$12.50/hr. + commission 630-***-**** Wayne Erickson

April 2009 – October 2010 Administrative Assistant, Customer Service, Order Processor, Phone Programmer

Place orders for cell phones using FTD computer program, receive & log phones, activate, program & test phones, change plans. Maintain Excel spreadsheet of sales. Contact customers to notify of orders, file closed orders.

Concept Commercial Communication - 827 North Ave. Glendale Heights, IL. 60139

$15.00/hr. 630-***-**** Don Wood

July 2007 – March 2009 Call Center, Customer Service, Dispatch, A/R

Call center 100-150 inbound calls per day, A/R, dispatch trucks and city managers, write orders, solved customer issues.

Groot Industries - 2500 Landmeier Rd. Elk Grove Village, IL. 60007

$16.12/hr. 708-***-**** Scott Balletto

August 2005 – June 2007 Loan Processor, Office Manager, Customer Service, Admin. Assistant, Front Desk Reception

Assist loan officers, maintain loan folders, create & maintain spreadsheets, MS Windows (Word, Excel, Outlook,) Calyx Point. Order office supplies, answer multi-line phones, order & obtain necessary documents, follow-up collection & delivery of documents. Stack files in submission order, transmit to lenders. Register bills, log loans & commissions, filing, maintain office machinery, set up & support voicemail & email accounts for officers.

American Mortgage Specialists - 800 Roosevelt Rd. A-7 Glen Ellyn, IL. 60139

$16.00/hr. + $60 per file bonus 630-***-**** Tony Garvy

September 2003 - August 2004 Office Manager, Front Desk Reception, Customer Service, A/R

Front desk reception for an independent laboratory, handling confidential reports, multi-line phones, A/R, prepare bank deposits, monthly billing & mailing, phone & fax supply orders, invoicing orders (QuickBooks), and packing, shipping & receiving orders. Log incoming blood & breath alcohol samples for testing, convey results. Order supplies & maintain inventory. Collection calls.

Forensic Laboratories - 2051 W 6th Ave. Ste A-1 Broomfield, CO. 80020

$12.00/hr. 303-***-**** Dr. James Ruth Ph.D. DABFT

December 1999 – November 2001 Shift Manager, Buyer, Customer Service, Cashier

Shift Manager: -- Nighttime shift manager of Whole Foods Market (150 employees). Prioritize tasks, customer service, verify deposit, and help all departments (Grocery, dairy, frozen, bulk, general merchandise, seafood, deli, bakery, specialty, nutrition & front end). Maintain temperature logs of freezers & coolers. Excel spreadsheet of daily sales figures, closing & alarm procedures. Put out fires!

Buyer: -- Order supplements & herbs & specialty items (coffee, chocolate, cheese). Maintain perishable expiration log, pull items & calculate spoilage. Hobart scale and cash register operation, customer service, verify correct margins, print shelf tags, monitor weekly movement, monthly inventory.

Customer Service Representative: -- Front desk customer service, operate cash register, answer multi-line phones, overhead page system. Information desk/customer questions & complaints, process refunds/returned items, keep logs of merchandise & spoilage. Take Special orders. Evaluate issues & determine when/if management involvement is necessary. Smile a lot!

Whole Foods Market - 1331 N. Rand Rd. Palatine, IL. 60067

$13.25/hr. 773-***-**** x6702 Jim Miller

Professional References:

Rhonda Absher AJR Accounts Receivable 630-***-****

Wayne Erickson Owner Pure Water Tech 630-***-****

Don Wood Owner Concept Commercial Communications 630-***-****

Dr. James Ruth, Ph.D. DABFT Scientific Director 303-***-****

Jim Miller Whole Foods Regional Director 773-***-**** x6702

Susan Winters CEO Honor Guard 800-***-****

Personal References:

Susan Waters Designer 847-***-****

Herb Schmitz IT Director 847-***-****

Anna Tobkin Sales 773-***-****

Tanya Splan Administrative 847-***-****

Emily Harter Catering Manager 630-***-****

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