Manager Customer Service

Objective

To obtain a position utilizing my administrative, human resource and management experience.

Experience

First Call Medical Staffing

Client Services Specialist April 2017-Present

Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments

Massage Envy Brookside

Clinic Administrator October 2014-January 2017

Responsible for 950+ member billing, suspensions, freeze requests. Oversaw over 2000 guests last year in addition to our members. Resolved all guest/client issues.

Assisting franchise owner in setting and achieving membership and retail sales and profitability goals. Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated recordkeeping

Managing key business operations including purchasing, inventory, bank deposits, marketing, etc.

Gresham Smith LLC

Administrative Assistant December 2010-April 2012

General Office, phones, filing, mail

PeopleLink Staffing Solutions

Staffing Manager July 2008-November 2009

Supported hiring process by screening candidates, conducting interviews, and placing them within client employment opportunities

Maintained strong client relationships through dialogue of client needs and job expectations

Set fee agreements with clients, handled billing issues

Worked with branch manager to support business development

Education

Edison High School, University of Oklahoma, Tulsa Community College

Skills

I’m a skilled professional with diversified experience in staffing, sales, customer service, office administration and SPA Industry. I am proficient in Word and Excel and am exceptionally organized and resourceful with a wide range of problem solving and ability to meet and/or exceed company goals.

REFERENCES FURNISHED UPON REQUEST

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