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Mississauga, Ontario, Canada
August 15, 2018

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**** ******* ********, 647-***-****

Mississauga, ON L5M 6W1


A professional and experienced individual interested in Receptionist position.

Previous experience in a Data Entry field and over 6 years in Office Administration/Receptionist and Customer Service roles.

Hold certificates in Accounting and Information Technology as well as a Masters Degree in English, which has been equated by ICAS as a Canadian Bachelor of Arts.

Summary of skills include:

*Expertise in answering high volume of calls, scheduling appointments and providing customer service

*Experience in social service sector (Employment Ontario)

*Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, CaseWORKS, CRM, Sales Force, Jabber CISCO, Neopost database and Web browsing)

*Proven written and verbal multilingual communication skills (English, Urdu/Hindi and Pushto)

*Assertive with ability to prioritize handle multiple tasks, meeting deadlines and achieving results


Customer Service Representative (Live Call Center) October 2017-May 2018

Millennium1 Solutions, Etobicoke, ON

*Answered 45 calls per day and took accurate notes

*Communicated with clients on a daily basis by phone and E-mail and resolved issues related

*Resolved inquiries related to accounts and account transactions

*Provided information and assistance on phone to customers related to inquiries on self-serve web, offerings and prices payments

*Used computers for various applications, such as different database management Sales Force, CRM, Jabbir CISCO and Soft Phone

Human Resource Assistant

Subaru Ontario Head Quarter, Mississauga, ON August 2017-September2017

*Analysed data production by utilizing Excel skills

*Ensured Excel spreadsheet data was accurate, complete and followed company guidelines

Receptionist On-Call Temporary

SNS Industrial Group, Mississauga, ON July 2017-July2017

*Greeted visitors with a pleasant demeanor

*Answered phone calls and transferred calls to different personal

*Maintained visit logs and updated the information as required

*Assisted in other administrative jobs that arise


Xerox, Mississauga, ON December 2016-June2017

*Generated Waybills of Purolator for couriers, ordered paper inventory and distributed mail

*Answered appropriately redirecting client inquiries through telephone and emails in a positive and professional manner

*Collected data information ensuring the Excel monthly reports were up to date and accurate

*Communicated with clients ensuring security protocol of Bell employees access cards

Data Entry Administrator

Amcan Bearing, Mississauga, ON October 2015-January2016

*Managed special projects and additional support as required by the manager

*Maintained accounts parables confidential files

Administrative Assistant

Family Services of Peel, Mississauga, ON January 2015-August 2015

*Answered incoming calls averaging 40 calls per day and took accurate notes and resolved issues with clients accordingly

*Arranged meeting schedules according to priority and staff availability

*Prepared all meeting spaces and IT equipment needs for meetings,workshops and events

*Provided reports, produced documents and presentations in a variety of formats with MS Office and other software and ensured accuracy of the data


Law Associates, Peshawar, Pakistan January 2009-August 2012

*Organized and maintained calendars, scheduled and followed up appointments

*Provided professional telephone and reception services


*Accounting Certificate 2018

Brian J Fleming Continuing Education, Mississauga, ON

*Office Administration Certificate 2015

Brian J Fleming Continuing Education, Mississauga, ON

*Information Technology Certificate (CompTIA A+, MCSA Windows 8.1) 2014

Microsoft (Online)

*Master’s Degree in English 2012

(Evaluated by ICAS International Canadian Assessment System to be Equivalent to Bachelor’s Degree, ON)


*First Aid, CPR, Worker Safety awareness program WSIB, up-to-date (police clearance, TB test and Immunization)

*Transportation: Public transport is available/willing to travel

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