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Customer Service Safety

Location:
Mc Allen, Texas, United States
Posted:
August 16, 2018

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Resume:

Jose Angel Martinez

**** *. ** *

Ln. E ., McAllen, Texas 78501

Phone: 956-***-**** E-Mail: ac6ou5@r.postjobfree.com Objective

Continue my career path with a respectable company by translating my knowledge on all warehouse operations aspects. Experience

Super Starr International May 2017 to March 2018

Responsibilities Warehouse Supervisor

● Supervise and coordinate orders with repack department to make sure orders will be on time

● Supervise shipping and receiving

● Supervise unloading product and check color to take decision witch room need to be storage base on the orders of the next day

● Verify customer orders and papers ( BOL ), to make sure all orders are done correctly

● Check and verify inventory using inventory control sheet to see if are filled correctly

● Redesign drivers checklist., repack daily reports

● Design a dump report

● See if all personnel are using safety vest

● Expend 5 min talking about safety

● Daily check forklift and building to make sure everything are ok or need repair

● Check day and night report to see if is any note are of something not working

● Talk with the employee for any problem and if is necessary apply a corrective action

● For the end of the day supervise and check all the door are closed properly, rooms are running ok and the inventory report are done

Accomplishments

● Loading and waiting time reduce @ 35% by asking all the carriers to be on time

● Create report for room conditions ( for Day and night )and enforce the usage

● Create report for dump product

● Enforce warehouse rules

● Enforce usage of safety belt

● Enforce safety ( Forklift Drivers and warehouse personnel ) Red Sun Farms September 2016 to May 2017

Responsibilities Operation Warehouse Supervisor

● In charge of daily warehouse activities

● Supervise Inbound and Outbound shipments

● Supervise and distribute orders based on appointment time (Rush orders)

● Verify Customer orders done against packing list

● Coordinate with planning and repack departments to meet daily order requirements

● Supervise all full truck loads for customers throughout the United States and Canada

● Participate on inventory reconciliations and inventory control

● Provide support to QC department

● Collaborate with logistic department in developing and implementing improvement strategies

● Collaborate with planning department to analyze forecast predictability

● Supervise and coordinate Building and Forklift preventive maintenance

● Monitor time attendance

● Verify all paperwork are filled correctly by shipping department

● Verify all building doors are properly closed at the end of the day Accomplishments

● Loading and waiting time reduce @ 45% by asking all the carriers to be on time

● Keep minimum overtime ( Reduce overtime @ 40% goal zero overtime )

● Implement recycling program by reusing all vendor packing material resulting in 60% savings

● Implement preventive maintenance all forklift and building equipment resulting in a 50% savings

● Created a culture of safety awareness with all warehouse personnel

● Created a teamwork culture

● Relocated inventory reducing picking time to a 40% Novolex February 2016 up May 2017

Responsibilities Shipping Manager

● In charge of daily Shipping and Receiving activities

● Supervise pickers based on orders work load

● Maintain constant communication with Customer Service

● Supervise all full truck loads for customers throughout the United States

● Participate in inventory control and inventory reconciliation

● Participate and provide support to QC department ( Raw Material and Finish Good )

● Collaborate with logistic department in developing and implementing improvement strategies

● Collaborate with planning department to analyze forecast predictability

● Prepare all requisitions and submit to purchasing appropriate department

● Supervise and check forklift checklist and coordinate preventive maintenance

● Implemented various safety programs and carried out required safety guidelines

● Filed damage load claims to the carriers and follow up Accomplishments

● Created a culture of secure and prepare skids for shipping, reducing freight claims @ 65 %

● Created a culture of safety awareness with all warehouse personnel therefore preventing accidents

● Implemented a recycling program by reusing all vendor packing materials resulting in 60% savings

● Implemented a preventive maintenance to forklift and building equipment resulting in a 50% savings

● Loading and waiting time reduce @ 45% by asking all the carriers to be on time

● Implemented a freight claim program and recover 65% of freight damage

● Reduce Overtime @ 45 % goal zero overtime

● Relocated inventory reducing picking time to a 40% IMI Cornelius Distribution Center December 2003 to July 2015 Responsibilities Warehouse Supervisor

● Charge of daily warehouse activities

● Supervise pickers based on orders workload, both domestic and international

● Prepare packing lists for International Orders

● Maintain constant communication with planners and sales department for any urgent requests. (Raw material, equipment, and sales orders)

● Supervise all full truck loads for customers throughout the United States and International in a timely manner to meet customer satisfaction

● Supervise Import & Export bills to feed production lines and send to the plant

● Manage all placed raw material, equipment, and finished goods to ensure they are in their proper locations

● Participate in inventory control and inventory reconciliation

● Participate and provide support to QC department ( Raw Material and Finish Good )

● Prepare and submit payroll to Human Resources department

● Prepare all requisitions and submit to purchasing appropriate department

● Supervise forklift checklist and coordinate preventive maintenance

● Implemented various safety programs and carried out required safety guidelines

● Filed damage load claims to the carriers and follow up Accomplishments

● Consolidated inventory by part number to identify by FIFO which led to a reduction of picking time by 40%

● Loading time and overtime were reduced by 20% and 80 hours, respectively by asking carriers to leave an empty trailer for customer orders

● Created a culture of safety awareness with all warehouse personnel therefore preventing accidents

● Implemented a recycling program by reusing all vendor packing materials resulting in 60% savings

● Implement preventive maintenance to forklift and building resulting @ 50% savings

● Relocated inventory reducing picking time to a 40% Progressive Telecom July 2001 to Dec 2003

Responsibilities Warehouse Operation Supervisor

● In Charge of all daily activities

● Have 10 min meeting talk about safety, QC, production and 5’s

● Forklift checklist, to see if we need any preventive or corrective maintenance

● Check sales forecast

● Check order status and assign priority base on customer demands and inventory availability (Production)

● Monitor production and Q.C. by doing samples by myself

● Check production and Q.C. reports during the day

● Receiving supervise unloading and staging incoming Raw Material to be proper staging

● Check for any discrepancy

● Sipping supervise loading all outgoing product has the proper label

● Shipping Office be in constant communication asking for ETA of finish good to our customers

● Packers supervise packer to see the order was pulled correctly color, quantity.

● Packers check reports and boxes to see if all are proper identified

● Flashing department check workload and balance providing helpers during the day, and check reports

● RGA department follow up on customer service and help providing RGA numbers and see if we need to send any replacement to our customer

● Prepare production, Q.C., Shipping, Receiving reports and send to upper management

● Coordinate and help on monthly and end of year inventory Accomplishments

● Consolidate inventory by family brand (Motorola, Nokia, etc.), reduce time by 30%

● Reduce time on loading and unloading by 10%

● Implement a recycling program and reusing all vendor packing materials resulting in 40% savings

● Create a culture of safety

Panasonic PRC (Howard Ayusa - Panasonic) Sept 1998 to July 2001 Responsibilities Operation General Manager

● In Charge of daily remanufacturing plant

● Daily pre-operation meetings with supervisors (Production, Q.C,Shipping, Receiving, Import & Export,, Technician, HR)

● Check incoming, product on US side and coordinate to cross to Reynosa to be inspected cosmetically and functionally

● Direct, monitor and coordinate activities of departments concerned with the production, and/or distribution of products

● Manage staff, preparing work schedules and assigning specific duties

● Review activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing improvement.

● Establish and implement departmental goals, and procedures, conferring with all departments

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes

● Oversee activities directly related to production, Q.C. and warehouse

● Direct and coordinate organization's budget activities to fund operations, maximize production, and increase efficiency

● Manage the movement of goods into and out of production areas

● Plan and direct activities such production, Q.C., Shipping & Receiving, coordinating with other department heads as required

● Plan warehouse layouts

● Implement safety programs

● Monitor inventory and inventory relocation

Accomplishment

● Consolidate inventory by family and FIFO lead time reduction of 30%

● Created a culture of safety, and time in attendance

● Implement recycling program by reusing all packing materials resulting in 40% on saving on the 1st year

● Implement preventive maintenance on building and forklift resulting in 35% on saving on the 1st year

● Implement safety, production and time in attendance award

● Implement 5’S program and competition by departments Education

Instituto Tecnológico de Matamoros 1988

Bachelor of Science in Electronic and Industrial Engineering Skills

● Proficient in KBM Software, Clipper Ship, High Jump, and Microsoft Office

● Fluent in both English and Spanish

● Customer service oriented

● Exceptional problem solving skills

● Monitor other individuals

● Speaking (Talking to others to convey information effectively)

● Negotiation (Bringing others together and trying to reconcile differences)

● Instructing

● Quality Control Analysis

● Service Orientation -- Actively looking for ways to help people.



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