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Customer Service Manager

Colorado Springs, Colorado, United States
August 15, 2018

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MISTY ALEXANDER 678-***-****

Highly committed and motivated Professional/Graduate Student/US Navy Veteran with exceptional organizational, analytical and decision-making skills. Administrative Executive business management specialist for multiple in Customer Service, along with more than 10 years in Business Management. I am a strong hunter with a proven track record of success and achievement. Combines an unrelenting drive for growth, a passion to help people, and is able to work in a fast paced, dynamic environment. I am a critical thinker who has the ability to present creative solutions to our clients, negotiate and successfully close deals. I am also an excellent communicator (verbal and written) and presenter. Was responsible for scheduling, coordinating, and supporting meetings, teleconferences, and video teleconferences. I am outgoing, motivating, dependable and energetic. My Career path is open. I have been a substitute teacher/administrator off and on over the years where my employment has gaps. I have also worked as an Assistant Custodian Night Manager for a SMART high school, Marketing Director, Business Analysts and Office Manager to highlight my years of leadership. I spent more than 10 years volunteering as a Girl Scout Camp counselor, mentor, PTO member, Big Sister, Classroom Mother and Swim Coach. I am seeking a position where I might have the opportunity to grow in both my career and in my future. I am in search of a career not just a pay check. I have years of experience with different companies from a wide variety of industries and demographics. Skills and Accomplishments

Proficient in Ms Office Suite, Strong Communicator, Critical thinker, IEPs knowledge, Self-Starter, Decisive Mind Mapping, SWOT, Sigma Six, MRP Systems (several other similar programs), Calm under pressure, Extremely Organized, Strategic Planning, Problem resolution Schedule management Knowledgeable in all administrative functions, Meets/exceeds goals, Project planning, Staff Motivation, Inventory systems, OSHA compliance, Quality assurance/control, Customer Service: Able to handle any situation that is presented. Handles customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Operations: Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations. Accountable for all operations of busy office. Multitasking: Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Scheduling: Organized technician schedule for customer jobs. Managed daily schedules and sales leads. Reporting: Maintained status reports to provide management with updated information for client projects. Planning: Arranged, scheduled and coordinated all logistics and travel. Inventory Management: Managed inventory and office budgeting for supplies for busy office. Vendor Management: Negotiated low vendor rates for office supplies and a variety of other materials. As a Sales professional I successfully expanded account base from 15 to more than 50 accounts. Multitasking/ Demonstrated proficiency in telephone, e-mail, and fax/ front-desk reception within high- volume environment. Arranged scheduled and coordinated all logistics and travel itineraries for a staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Chaperoned field trips and after school activities for over 20 years. Managed classes of up to 30 students. Designed numerous weekly lesson plans focused on age and level-appropriate material. Developed lesson plan. Experience

March 2016 to Present Colorado Springs., CO

Self Employed Private Personal Assistant/House Manager March 2015 to February 2016 Spirit Aerosystems, Wichita, KS Business Analyst that was responsible for developing technical solutions to business problems that were to advance the company's bottom line and maintain positive rapport with our main customer. Handled all Managers or Team Leaders from all departments for customer face to face quarterly. Maintained all PowerPoint presentations that the executive leaders presented to the COO, CFO and CEO monthly. Reported to 2 Senior

.Directors, 5 Senior Managers and VP of Quality Control. Monitored all production lead times along with all issues or discrepancies voiced by the Customer.

October 2012 to Current: Aledo ISD Aledo, TX

Child Nutrition/ Assistant Kitchen Manager & Head Cook provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products per FDA regulations. Consistently produced exceptional menu items that regularly garnered diners' praise. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and entrée dishes. Actively participated in all district & department staff meetings, including safety training and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.

January 2008 to January 2009 Canfield & Joseph, Inc. Fort Worth, Texas Inside Sales/Inventory Manager Principle accountabilities included all aspects of inventory and product management. Responsible for coordination with domestic and overseas offices to arrange shipments, resolve constraint issues and complex departmental issues. Performed accounts receivable management including invoicing, researching discrepancies, credit memos and reconciliations. Proved record of productivity improvements and cost reductions.

January 2003 to January 2004 Fastenal, Inc., Kennesaw, Georgia Outside Sales Representative/Account Manager Responsibilities included accounts receivable including invoicing, cash applications, charge back research and reconciling sales discrepancies. Routine tasks also included maintenance of all call logs, travel arrangement and expense report preparation and management. Coordinated with vendors to maintain JIT inventory and managed all product supplies. Managed all accounts receivable and payable


January 2002 to January 2003 House Dr. Foundation Repair Arlington, Texas Marketing Director/Administrative Executive Responsible for overall office management including initiating contracts, job scheduling, procurement of operating supplies and customer service coordination. Duties also responsibility resolving constraints and challenges between insurance companies, suppliers and clients. Event Planner for all Realtor/City Council monthly luncheons. January 2001 to January 2002 Fastenal, Inc. Fort Worth, Texas Outside Sales Executed 20 daily cold calls to top-level executives to increase client base. Exceeded targeted sales goals by 15% monthly average. Surpassed annual quota by 11%. Answered customers' questions regarding products, pricing and availability. Emphasized product features based on analysis of customers' needs. Attended trade shows and sales conferences. Handled the highest volume accounts in assigned territories. Collaborated with colleagues to exchange selling strategies and marketing information. Taught potential clients about products through seminars and other special events. Acted as customer liaison between sales management and personal accounts. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. Used networking opportunities to create successful, on-going business relationships. Scheduled and attended at least 15 appointments per week. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.

Military US NAVY October 1990- January 1992 /Honorably Discharged Gulf War Boiler Technician/Built Ships Library Patrolled areas and allowed restricted area access for authorized personnel. Education 2018. Northcentral University, Ph.D. Business Management/Administration 3.8 GPA 2009 University of Phoenix, MBA 2001 Texas A&M University, Bachelors in Science Communication

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