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Customer Service Microsoft Office

Ashburn, Virginia, United States
August 15, 2018

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Zulfunar Rasin

***** ********* ***** ******* • Cell: 202-***-**** •

senior BILLING and ACCOUNTANT Analyst

Dynamic and detail-oriented professional focused on driving business development, developing strategic pricing programs, and increasing gross margins to increase market penetration and overall company growth. Expert in developing and managing highly effective pricing strategies. Recognized for capitalizing on production and solution combining expertise in business development and product marketing to drive sales in highly competitive markets. Knowledgeable in developing add-on and return business. Devises and executes tactical business plans to generate demand and skilled in capturing opportunities in new, saturated and vertical markets. Excels in challenging and deadline driven environments.

Areas of Expertise

Pricing & Billing Analysis

Account Receivables

GAAP Knowledge

Customer Account Reconciliation

Bill Payment

Data Gathering

Invoice Preparation

Audit preparation

Customer Communications

Computer Skills: Microsoft Office Applications; SAP, Microsoft Dynamics Great Plains, QuickBooks,

Business Object

Professional Experience

Intersections Chantilly, VA February 2015 – January 2018

Senior Billing and Accountant Analyst

Ensured contract compliance and accurate billing for assigned customers, including the establishment of process, procedures and documentation.

Established and maintained good working relationships with other departments, provided constant communication on contract statuses, issues and deadlines.

Worked closely with Client services, IT Reporting & Development, Operations and Customer Service to promote billing quality.

Account reconciliation.

Experienced collection processes for unpaid AR balances.

Maintained various analyses for internal financial reporting.

Provided billing and payment information for client status report to upper management.

Prepared AdHoc reporting and presented daily cash to accountant department.

Prepared commission payments report to Accounting department.

Supported customer services department.

Provided billing analysis, trend analysis, revenue and variance analysis support as well as revenue and variance explanations.

Created, maintained and updated billing process and procedures documentation when it is necessary.

Gate Gourmet Reston, VA April 2009-February 2015

Senior Billing Analyst

Reduced billing errors by 10% by collecting data from unit’s controller to increase accuracy of customer invoices.

Collected unpaid invoices.

Positively impacted the bottom line by more than $12 million per year by examining and resubmitting corrected invoices.

Trained new hires and established software procedures to improve productivity and accuracy.

Reduced client complaints by 85% by increasing communication between internal/external customers.

Communicate effectively with the Data Team to ensure information matches with customer books to avoid incomplete payments.

Launched a new billing system which reduced reconciliation errors and increased team member efficiency by more than 50%.

Assigned billing responsibility to team members capable of completing projects within strict deadlines.

Marble Systems Inc., Fairfax, VA Jan 2008- March 2009

Account Executive

Decreased freight forwarding costs by more than 20% by negotiating with vendors while maintaining quality of services.

Trained new finance department hires.

Resolved pricing and costing questions by creating communication channels between sales team and customer.

Collected data on a monthly basis in order receive customer payments and significantly reduced collection times.

Boosted operational readiness by effectively utilizing tools and manpower.

Key leadership role in supervising team members to increase productivity on the floor during stocking and reporting correct inventory.

Forecasted product demands seasonally to eliminate inventory shortages and avoid overstocking of materials.

Communicated with vendors to ensure all materials were received on time.

Farmers Insurance Group, Sterling, VA June 2007- Jan 2008

Insurance Agent

Presented insurance services to interested clients and cold called 50+ new prospects daily.

Produced 10+ insurance quote proposals and processed 5+ documents daily.

Prepared 15+ credit and risk reports based on customer provided information and followed up on payments.

Turkish Embassy, Washington, DC June 1998- June 2007

Administrative Assistant at Consular Office

Provided exceptional customer service to more than 50 customers daily via e-mail or phone.

Mentored staff and delivered presentations to provide them with a better understanding of the diplomatic relation between Turkey and US.

Decreased training time from one week to only 2 days.

Reduced wait time by more than 70% by implementing new software procedures.

Drafted 40+ official Embassy documents to have clear communication between Turkish Embassy in Washington DC and Ministry of Foreign Affairs in Turkey by correcting grammatical structure and formatting.

Translated official paperwork between Turkish and English to meet customer needs.

Education, Professional Development & Certifications

B.A. in English, Gazi University, Ankara, Turkey, 1997

ServSafe Food Certificate, 2009

Microsoft Office Applications, 2007, NOVA Community College,

Business & Marketing Classes, NOVA Community College, 2003-2004

First Impression, Customer Service, Telephone Techniques & Time Management Training, 1998-2004

Memberships & Community Service

Member, Toastmasters Club – Cascades, Vice President of Public Relations

Volunteer, Northern Virginia Literacy Council, ESOL Tutor

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