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Desktop Support Manager

Charlotte, North Carolina, United States
August 15, 2018

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Bob Locke

**** ******** ***** • Charlotte, NC ***16 • Cell 704-***-**** • Email

Technical Profile

As an IT professional 20+ years, I provide management and expertise in desktop support services for all areas of the business environment to ensure resiliency, cyber security and operationally current work station platforms. I have skill sets which reach across the day-to-day operations of the infrastructure supporting the corporate end user computing devices. Security solutions have been a key focus to address the cyber-attacks prevalent in today’s networks.


• Program Management • Large Team Management • Cyber Security Solutions • Diversified Infrastructure Technology

• Leading Cross Functional Teams • Strategic Planning • Encryption • Network Operation Services

•INDUSTRY EXPERIENCE:Communications, Mail services, Credit Industry

• INFRASTRUCTURE BREADTH: Networking (DHCP, DNS configuration and management, segmenting IP networks, DMZ configurations), Operating Systems (Windows XP,7,10 Server 2000,2003,2008,2012; including AD design, implementation, image design, deployment), Applications (Exchange 2003, 2010, MS Office, Adobe, Citrix XenApp 6) Security (McAfee & Sophos console and endpoints, Network Solutions SSL configuration/management, HP/3COM switch configurations/management, Barracuda web filters, link and load balancers, various backup and DR Solutions


2000 – 2018 Entercom Communications Charlotte, NC

IT Manager

Provide hardware and software support for a 24/7 radio broadcasting environment including on-site and remote users.

Design, implement and manage various projects.

Design, implement and manage Microsoft Windows based server infrastructure including Active Directory and Exchange 2010 and various file and print solutions.

Design and implement and maintain Citrix XenApp 6.0 infrastructure.

Perform desktop/network management and support.

1996 – 2000 CompuCom Systems Charlotte, NC

Sr. Systems Engineer

Performed network management and administrative functions in support of migrating a 1700 seat Enterprise from NetWare to NT; analyzed security requirements for user and group associations and file and directory permissions, authored policies and procedures.

Built standardized NT and Windows 98 workstation and laptop images and deployment processes.

Managed project team to implement new desktop image in the enterprise.

Provide second level support for Desktop Migration Technicians.

Designed and Implemented NT/SNA Server solution and migrated enterprise from Novell SAA Gateway.

Authored various documents and procedures and plans in support of migrations.

Consulted with various clients on a number of on-demand assignments to fix printing and connectivity issues, reinstalled operating systems, small-scale WAN projects, and cc: Mail to Lotus Notes migrations.

Led and provided technical support for a team of technicians rolling out new workstations and servers in support of a migration from OS/2 LAN Manager/Communications Manager to NT/SNA in a branch banking environment at 300+ locations.

1992 – 1996 Premiere Inc. Charlotte, NC

Technical Support Specialist

Provide client support in a heterogeneous LAN environment.

Creating user accounts, print queues, auditing security, performing network diagnostics, researching and resolving various problems with workstations and servers.

Support remote access clients.

Perform network backups and restores.

Provide client support in a heterogeneous LAN environment. Support includes; creating user accounts, print queues, auditing security, performing network diagnostics and troubleshooting and resolving workstation and server problems.

Perform hardware and software upgrades.

Administered cc:Mail and Lotus Notes systems.

1987 – 1992 United Parcel Service Charlotte, NC


Managed a team of 6 clerical employees in the MIS Department.

Trained, evaluated and scheduled work and provided user support in a technical and detail oriented environment.

1986- 1987 Quality Brands Charlotte, NC

Self Employed Route Sales

Stocked shelves, arranged displays, prepared billing media, negotiated sales for new and existing accounts.

1984 – 1986 Homelite Textron Charlotte, NC

Credit Analyst

Extended credit, collected commercial accounts, and investigated credit histories.

Researched accounts receivable and maintained and provided support for a database of several hundred accounts.

Management relief for a staff of 6 employees.

1978 – 1984 C & P Telephone Baltimore, MD

Customer Service Representative

Processed orders and collected residential telephone accounts. Administered a database of several thousand accounts.


University of North Carolina Charlotte, NC

Bachelor of Science, Business Administration,

MIS Concentration

Microsoft MCP

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