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Customer Service Representative

Washington, District of Columbia, United States
August 15, 2018

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Juan Lucas Valdivieso

***** ********** *** **********, ** 22192 703-***-****


Data Entry Assistant (Office Automation)

Fort Belvoir


Bilingual; fluent in written and spoken English and Spanish

Tech-savvy; adaptable in use of electronic hardware

Excellent communicative skills in both oral and written language

Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint

Experience working in large retail setting with diverse consumer backgrounds

Strong work ethicality and persistent in maintaining organized work space

Cooperative among team members and approachably charismatic around consumers


Bachelor’s Degree in Information systems & Operations Management

George Mason University – Fairfax – Expected Day of Graduation May 2020

Associate of Science Degree in Business Administration

Northern Virginia Community College – Annandale - May 2018

Woodbridge Senior High School, Cum Laude – Woodbridge – June 2016


Metropolitan Insurance Agency, Woodbridge, Virginia December 2016 – August 2018

Customer Service Representative

Focused on customer relations along with sales and lead development. Organized user data into databases such as IMS. Given responsibility of creation and management of company website, commercial advertising, digital advertising, social medias, blog updates, as well as aid in customer service relations.

Computer Geeks, Woodbridge, Virginia January 2017 – July 2017

Junior Analyst

Assisted in various IT opportunities including website design, computer troubleshooting, server & IP coordination, and many other software related practices.

Pentagon Internship, Arlington, Virginia July – August 2017


Studied at The Pentagon with various contractors including Washington Headquarter Services, Pentagon Force Protection Agency, Pentagon Operations Center, and Joint Service Provider focusing on IT related fields to provide solutions and systems management.

Dive Foundation, Woodbridge, Virginia June – July 2017


Practiced improving skills in business etiquette, networking, communication, management, technical solutions, financial budgeting, and career knowledge during a four week workshop.

Northern Virginia Community College, Woodbridge, Virginia October 2016


Assisted Resource Specialists in organization of Resource Fair and facilitated guidance for students and parents in their attendance.

BJ’s Wholesale Club, Woodbridge, Virginia August 2015 – August 2016


Well-suited in money-handling as well as maintenance, inventory check, and resolving consumer needs.

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