Customer Service Representative

USHA B N #**, *st Floor,Basaveshwara Layout,

Vinayaka Nagar, Hagadur

MOBILE: +919********* Whitefield, Bangalore 560066

E-mail: ****.************@*****.***

KPMG Global Services

Associate Consultant

March 2015 to July 2016

Job Profile:

Provides basic level of customer support (both functional & technical) on incidents & service requests raised through the customer support portal/help center analyses and resolve simple issues/requests.

Engages with different support teams in the organization to drive quality resolution in a timely manner and escalate appropriately direct end users to KIN, training, and FAQ materials leverage Tier 1 troubleshooting guide to resolve queries.

Understanding technical issues and provide solutions for issues such as certificates, browser versions etc.

Solving basic issues related to tools such as Aris, Clarizen, Change director, Benchmarking tool, Confluence etc.

Basic understanding of KPMG version of Confluence, JIRA, SharePoint and other tools.

Actively supporting run and maintain team of the Know It Now Section for project SOURCE.

Create positive end to end customer support experience and build strong relationship with users. Adheres to established standards, procedures and policies.

Provide training to the new members joining in the team & attending the classroom trainings organized by the organization.

Orchestrate systems private limited (formerly known as Amvensys Technologies)

Customer Service Representative

April 2013 to December 2014

Job Profile:

Higher service quality with dedicated and experienced resources

Benefit from an increase in customer satisfaction

Maximize revenue and productivity by quickly resolving customer queries

Reduction in Average Handle Time

Correct and Efficient Information

Consistently Meet Availability Goals

Closely Adhere to Daily Schedules

ACADEMIC QUALIFICATION:

SSLC- Karnataka Secondary Education Examination Board, in 2005 with 74%.

PUC- PCMB from Pre-University Board of Karnataka, in 2007 with 62%.

B.E- Electronics & Communication from Visveshwariah Technological University in 2011 with 62%.

TRAINING UNDERGONE:

3 months certificate course in Professional Radio Jockeying.

Certified by Academy of Broadcasting.

SKILL SET:

Working Knowledge in MS-Office.

Internet Applications.

Basic knowledge of C, C++.

Operating System - Windows-98/2000/XP.

PERSONAL SKILL:

Comprehensive problem solving abilities.

Excellent verbal & written communication skills.

Good team worker with strong initiative & ability to learn quickly.

Ability to deal with people diplomatically.

Sincere and honest

Creative and Punctual

STRENGTH:

Positive attitude towards attaining tough targets.

Adaptability to any kind of situation.

Having much patience and

Hard working.

PERSONAL PROFILE:

Name : USHA B N

Father Name : Nandeesha B V

Date of Birth : 17 June 1989

Marital Status : Married

Nationally : Indian

Languages Known : English, Kannada, Hindi, and Telugu.

Hobbies : Drawing, Listening to music.

Permanent Address : W/o Harishasthri H M,

#2224/120, Kuchappapet

Doddaballapur, Bangalore Rural Dist-561203

EXTRA-CURRICULAR ACTIVITIES:

Good Team Player.

Leading the team, as a captain in games like Volleyball, Throw Ball etc. in School and College Level.

Participant in cultural and social activities at college level.

ACHIEVEMENTS:

Had won prizes in sports at school level.

Leading the team as a captain in games like cricket, throw ball etc.

Had got prizes and certificates in Drawing & painting competitions.

I hereby affirm all the above information’s are factual to my acquaintance and perception.

Date:

Place: Bangalore (USHA B N)

Contact this candidate