Resume

Sign in

Manager Customer Service

Location:
New Delhi, Delhi, India
Salary:
900000
Posted:
August 15, 2018

Contact this candidate

Resume:

NARSINGH

E-mail: ac6om5@r.postjobfree.com

078*******, 094********

https://www.linkedin.com/in/narsingh-2948655a/

CAREER OBJECTIVE

To associated with the best so as to achieve high levels of professional competence and make significant contribution towards the growth of the organization with a welcome attitude to gain skills and knowledge in new areas.

SYNOPSIS

Professional with over 12yrs experience in Procurement/Commercial & sourcing strategy, vendor development & negotiations, vendor performance assessment, price benchmarking, post order monitoring etc., and extensive experience in the processing of Inquiry, RFQ, GRN, MIRO, MIGO & MIS, DPR(SAP – MM,SD & FI)

PROFESSIONAL EXPERIENCE

ØDeputy Manager –SCM – ACME Solar Holdings Limited,(Oct’2016 till the date)

ØDeputy Manager –O&M(SCM) - Azure Power India Pvt Ltd - Nov-2015 to Oct-2016

ØDy. Manager -Materials -Welspun Energy Pvt. Ltd.,Nov’2012 to Oct’2015(Noida for largest renewable solar project (130MW Solar,Neemuch, M.P. &126MW Wind-Pratapgarh Rajasthan)

ØSr. Executive-Commercial- Abhijeet Group, - May’2010 to Oct’2012(Ferro alloy Unit, Vizag and 50MW solar thermal Project -Raj.)

ØExecutive -Commercial- HCL Infosystems Ltd. Aug’2005-April’2010, Noida.

KEY RESULT AREA - Procurement/Supply chain:

ØPerform procurement and contracting activities including pre-qualification, tender management, negotiation and preparation of contracts, tender system for continuous supply of quality goods and services.

ØReview requisitions in line with lead time, available stock, quantity discount and purchasing budgets.

ØDevelop key relationships with business stakeholders and strategic supply partners to improve business.

ØTimely issuance and approval of Purchase order to ensure delivery of material against valid purchase order and on time.

ØDevelop, lead and execute procurement strategies, Set policy and guidelines for delivering commercial and cost effective procuring process for the business.

ØCoordinate on weekly basis with all concerned department heads to review pending order status, quality of material to ensure standards, Forecast price and market trends to identify changes of balance in buyer-supplier power

ØPerform cost and scenario analysis, and benchmarking, Assess, manage and mitigate risks

ØSeek and partner with reliable vendors and suppliers, Monitor and forecast upcoming levels of demand

ØManage overall direction, coordination, and evaluation of procurement for the facility

ØImplement procurement strategies to maintain security of supply and optimum value for money

ØDevelop of new processes & Implement of changes to better procure goods and services

ØNegotiate contracts with suppliers to obtain best price and service.

ØMaintains the highest standards of customer service by immediately attending and resolving customer issues on product preparation before dispatch, Coordinates with the marketing department in maintaining minimum and maximum level of finished goods in warehouse based on market demand and sales forecast.

ØWMS, SCADA, Earthing components (GI-MS strips & compounds, Rods) Power cables & Wires, consumables/spares, Industrial safety items & PPE’s for projects/operational units.

ØCements, packing materials, consumables, hiring rental of Infra machineries & Fittings, Pipe, Piping Material, Stud Bolt, Fasteners etc.

ØAdvance payments through LC, ABG, PBG, Expediting of timely scheduled delivery of consignments of imports & Domestics, co-ordination with in-house team and CHA, sourcing and finalization of domestic logistics/transportation and material management

RFQ/Ordering

ØFloating/receiving RFQ by Major supplier, OEM & Traders and comparison sheet and approval note as per indent and specification, Negotiating, Finalizing the best price to all terms & conditions and award of PO’s.

ØVendor Management/sourcing, negotiation, selection of vendor/supplier as per best credentials, award of orders I.E. Work Order, Service Order Purchase Order and work contracts, Agreements & SLA etc.

ØDevelopments of alternative local sources for project/imported materials which helps in cost saving, RFQ through email, fax and Global sourcing.

ØRelease of advance payment for PI & LC if required & expedite the supply/delivery as requirement/schedule projects.

ØEffective Costs management & analysis by evaluating the time and cost by estimation & ensuring cost effective procurement for the Projects and O&M(spares).

ØEvaluate quotes to get the best price, shorten delivery / lead time, Control the freight.

ØEvaluate the prices and the past performance of each and every contract and to approve price differences.

MIS & Vendor Management

ØVendor Management including evaluating their performance as delivery schedule and service/work agreement

ØEffective management of vendor database & Development of new vendors, Timely clearance of payments & handling vendor inquiries.

ØMIS of billing, Invoicing for purpose of vendor reconciliation.

ØRunning programmers to evaluate vendors based on the feedback from internal stake holders.

ØDeveloping reports on various programmers run for vendor development for top management.

ØMIS of billing, Invoicing for purpose of vendor reconciliation.

ØOutstanding of vendor, Supplier, customer, EPC contractors, Keeping records of vendor/customers financial profiles to provide the management

Inventory management/Site Administration

ØReceiving & Issuance of materials,loading, unloading storing as per SOP and norms of item/material’s and handling of equipments and infra structure machineries as per SOP/conditions, materials receipt with proper documents as per EI & EII, Entry Tax and High Sea Sale Transactions

ØEffectively monitors flow of goods and implements First-In First-Out (FIFO) method in the use of raw materials and in dispatching of finished goods.

ØCoordinates with the purchasing department with regards to incoming deliveries of raw materials and supplies.

ØCoordinates with the manufacturing and traffic departments with regards to transfer and dispatch of finished goods.

ØMaintains the highest standards of customer service by immediately attending and resolving customer issues on product preparation before dispatch.

ØCoordinates with the marketing department in maintaining minimum and maximum level of finished goods in warehouse based on market demand and sales forecast.

ØEvaluates and analyses inventory variance. Implements preventive countermeasures based on the result of inventory variance analysis

ØEvaluates and analyses inventory variance. Implements preventive countermeasures based on the result of inventory variance analysis

ØDevelops and effectively implements warehouse and inventory monitoring systems and procedures.

ØMaintains complete inventory control and warehouse records and manuals, Ensures accuracy of product inventories against system records

ØPrepares and monitors budgets according to plan and ensures maximum utilization of manufacturing and logistics resources.

ØDevelops and implements business process initiatives to optimize departmental operations in accordance with overall business objectives.

ØProvides clear directions and general guidance to the department in the formulation of basic policies and procedures and ensure that these are translated to action.

ØCoordinates with the manufacturing and logistics departments with regards to transfer and dispatch of finished and in transit goods.

ØSite Administration and manpower engagement, Attendance & HR formalities, housekeeping, co-ordination site & HO team, Hiring of vehicle and local movement. Arrangement of lodging and fooding at site level, co-ordination and liasioning with local bodies panchayat, societies and police dept. collector etc.

ØFollow up of compliance and Issuance of Form-V to site vendor & contractor for smoother site/project executions.

ØMaintenance of wages register, ESI PF, registration/ certificate of Shop establishment and factory license Etc

ERP- SAP, Oracle & Tally

Ordering, Billing, Invoicing & SLA

ØPO, SO, & WO under based on SAP, Oracle and online Purchase Order is prepared in ERP System, Reconciliation vendor Statement with ERP System & Manual.

ØChecking of all purchase order/Service order for tax (CST/LST/VAT/Excise/Service tax etc.),Cenvat and other taxes and freight for the payment as well as reporting purpose.

ØBilling Invoicing & sale Order (S & D Module) through ERP (SAP& Oracle), Order booking & billing through ERP (SAP 4.6D).

ØPreparation of Performa invoice & manual invoicing,Bill passing and Vendor account reconciliation, Responsible for passing of bills of vendors for civil item and service and

ØEnsuring that all necessary steps are completed at appropriate time of the respective cycles.

ØTo check availability of Material in Warehouse (Storage location).Documentation & MIS in a fully Computerized ERP (SAP ECC 7.20) environment.

ØRunning programmes to evaluate vendors based on the feedback from internal stake holders.

ØDeveloping reports on various programmes run for vendor development for top management.

ØKeeping records of vendor/customers financial profiles to provide the management

ØResponsible for passing of bills of vendors for civil item and service and miscellaneous items.

ACADEMICS

ØMBA – Executive (Material Management - SCM) from EIILM, Sikkim University 2012.

ØB.Com (Pass) PGDAV College, Delhi University in 1999.

IT SKILLS

ØERP – SAP(SD & MM Module), MS Excel, MS Word & Power Point, Software Installation & maintenance of PC.

PERSONAL DETAILS

Father’s Name : Shri Virendra Kumar

Date of Birth : 5th July, 1978

Passport No. : G7985125 (Date of expiry: June 26, 2018)

Address : E36/A66 Block-32, Trilokpuri, Delhi-110091

Current CTC - 7.65 L

Expected CTC - 8.50 L



Contact this candidate