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Manager Customer Service

Surrey, British Columbia, Canada
August 15, 2018

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**** *** ******, ******, ** V3S 5N2 604-***-****


More than 20 years of experience in Cooking and Restaurant Management

Certified trainer of employees in restaurant policy, procedure, and menu updates

Well versed in English, Urdu, Panjabi, and Hindi

Experienced in developing and operating new restaurants

Food Safe Certified

Strong communication and interpersonal skills

Well developed problem-solving skills

Team player and well organized independent worker

Proven ability to adapt to challenges and changing environments SKILLS & ABILITIES

Restaurant Management

Catering events for up to 1000 people

Calculating weekly food, paper, and labour costs

Managing field inventory and food ordering

Developing menus and cost assessments for individual events

Ensuring food preservation and sanitation

Preparing monthly Profit and Loss Statements

Maintaining Q.S.C. standards

Human Resources

Hiring, training, and retaining employees

Organizing monthly activities calendar to achieve goals

Preparing weekly schedule for 40+ employees

Implementing company policies

Customer Service

Addressing customer inquiries and complaints

Organizing parties and events for customers

Assisting customers with multicultural and multilingual backgrounds 2


8231 153 Street, Surrey, BC V3S 5N2 604-***-**** EDUCATION

Bachelors of Economics and Psychology University of Manitoba 1999

Intercultural Training for Trainers Red River Community College 1994

Business Accountancy Red River Community College 1984 WORK EXPERIENCE

General Manager Delta Mocha House (North Delta Recreation Centre, BC) September 2016 – Present

General Manager Pajo's Fish and Chips (YVR, Richmond, BC) May 2017 – October 2017

Franchise Owner Moka House Coffee (South Surrey, BC) 2011 – 2016

General Manager Walnut Grove Pub and Bistro (Langley, BC) 2010 – 2016

Franchise Owner The Pantry (Richmond, BC) 2006 – 2011

General Manager Denny’s Restaurant (Vancouver, BC) 2004 – 2006

General Manager Denny’s Restaurant (Eagle River, Alaska) March 2003 – 2004

General Manager Taco Bell (Eagle River, Alaska) February 2002 – February 2003

General Manager Kentucky Fried Chicken (Coquitlam, BC) 1998 – 2002

Restaurant Manager Wendy’s Fast Food Restaurant of Canada (Surrey, BC) 1995 –1998

Restaurant Manager Mr. Sub (Winnipeg, Manitoba) 1992 –1995 REFERENCES

Available Upon Request

Contact this candidate