Customer Service Sales

timothy gideon

**************@*****.***

Summary Highly motivated flooring installer with 5 years retail management and one year inside sales experience. Versed in customer service and sales with exceptional people skills. Looking to join a company that will benefit from my experience and talents.

Skills Quick learner

Calm under pressure

Sales expertise

Cold calling expertise

Strong sales-closer

Internal Auditing

Confident and positive attitude

Excellent work ethic

Experience Flooring Installer - Atlas Floors / Over The Top Flooring (San Antonio, TX) August 2015 - Current

Inspected floor surface to assess condition and correct any imperfections potentially affecting carpet or flooring installation or causing carpet or flooring to wear unevenly over time. Cut and trimmed flooring to suit specified area, including doorways and openings, projections an wall edges.

Performed quality installations timely manner while adhering to the highest standards in customer service while.

Conducted repairs on diverse flooring types.

Responsible for promoting safe and clean working environment. Transported materials, tools and machines to installation sites. Maintained site safety and kept work in line with budget, schedule and applicable building codes.

Inside Sales Representative - Master Halco (San Antonio, TX) February 2014 - August 2015

Quoted prices, credit terms and other bid specifications. Negotiated prices, terms of sales and service agreements. Cultivated and strengthened customer relationships to drive revenue growth.

Contacted new and existing customers to discuss how their needs could be met with specific products and services.

Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery.

Responded to all customer inquiries in a timely manner. Used digital and telephone approaches to generate sales leads. Conducted business to business telephone sales.

Set up customer accounts in computer system with complete information.

Store Manager - Blockbuster Video (San Antonio, TX) May 2010 - January 2014

Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary.

Kept an eye on building premises for loss prevention and security purposes.

Contributed to merchandising ideas at team sale meetings. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Delegated work to employees based on shift requirements, individual strengths and unique training.

Wrote order supply requests to replenish merchandise. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules according to payroll policies. Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.

Education and Training High School Diploma in Basic 2006

Southwest Prepatory, San Antonio, TX, USA

Activities and Honors Graphic designer for skateboard company

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