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Administrative Assistant Customer Service

Location:
Chelmsford, Massachusetts, United States
Posted:
August 16, 2018

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Resume:

CATHERINE BEATRICE

617-***-****

ac6o96@r.postjobfree.com

** ****** ******, #**, ******, MA 01854

EDUCATION

Bachelor of Science, Civil Engineering Anticipated May 2020

University of Massachusetts, Lowell, MA

GPA: 3.4, Honors College

Bachelor of Arts, Political Science October 2015

University of Massachusetts, Amherst, MA

COMPUTER SKILLS

Design Software: SolidWorks

Microsoft Tools: Word, PowerPoint, Excel

WORK EXPERIENCE

Administrative Coordinator, CARB-X - Boston, MA December 2016 – August 2017

Planned and coordinated events, executed external communications plans, and provided administrative support for a grant-funded global R&D partnership for antibiotic development (CARB-X).

Contributed content creation and design for global communications, including website, PowerPoints, data visualization and social media/press release materials.

Provided administrative support to the CARB-X team including meeting planning, scheduling, email communications, and office management.

Acted as the primary administrative point of contact for CARB-X including support for consultants and sub-award recipients with administrative and budget processes.

Senior Program Coordinator, Boston University - Boston, MA May 2016 – December 2016

Maintained a course equivalency database to add transparency to the transfer credit evaluation process.

Provided direct customer service to incoming students and families including communication via phone, email, and in-person visits.

Reviewed and rewrote all template and bulk emails used by the Credit Evaluation office to better serve the intended populations.

Administrative Assistant to the Dean, Simmons College – Boston, MA April 2014 – May 2016

Scheduled appointments and meetings, coordinated travel arrangements, including international travel, completed expense reports, prepared general correspondence, coordinated logistics of SLIS events, including managing and preparing the budget, facility selection, contract negotiation, catering, publicity, and RSVPs.

Assisted Administrative Manager in the areas of budget and HR activities, including reconciling the monthly credit card statements of the Dean and her direct reports, reviewing and preparing expense reports, preparing invoices and check requests, updating faculty and staff databases, and coordinating the submission and collection of annual reports and evaluations.



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