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Customer Service Sales

Hialeah, Florida, United States
August 16, 2018

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AV Ana G. Vasquez

978-***-**** E:

W 54th St, Hialeah, FLorida 33012



Versatile administrative professional, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Highly organized and detail-oriented, with more than 3 years experience supplying thorough, organized administrative support. SKILLS Bilingual English/ Spanish

Leadership skills.

Microsoft Office Handling.

Capable to work on high pressure


Highly responsible and dedicated

to any task/job assigned.

Excellent interpersonal skills.

Customer service

Teamwork oriented.

Proactive and dynamic during

decision making process.

Excellent analytical skills.

Focused on high performance and


Job inspections

Quick learner

Cash handling and management

WORK HISTORY MANAGER 01/2018 to 07/2018

The Right Price Lowell, MA

Service center's administrative and operation management. QuickBooks set up and handling. Responsible for updating gas prices. Visual inspection of tanks and pumps. Merchandise inventory for retail store and shop. Review and validate the daily sales registry, produce daily sales report. Responsible for supervising used cars' sell process. Process all documentation related to the car sales' process. Provide information and support to all clients. Microsoft Excel. Perform data entry. Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. Answer calls from customers regarding their inquiries.


BICCA LLC Billerica, MA

Administrative support and accounts' control. Process providers' payments. Responsible for payroll. Schedule appointments and prepare budgets. Data entry to Quick-books system. Answer and direct phone calls. Write and distribute email, correspondence memos, letters, faxes and forms. Microsoft Excel. Manage calendar for Managing Director. Assist in resolving any administrative problems. Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.


Galeria Cafe Lowell, MA

Ensure good customer service by providing in-depth information about store's offerings. Responsible for taking and fulfilling customer's orders. Prepare desserts for sale in the pastry area. Daily cash register and sales control. Ran the register effectively and handled cash, credit, debit and personal check transactions. Scheduled weekly inventory pickups and deliveries with vendors. Processed cash and credit payments rapidly and accurately. Organized store merchandise racks by size, style and color to promote visually appealing environment. Answered product questions with up-to-date knowledge of sales and store promotions. Stocked and replenished merchandise according to store merchandising layouts.


Athanasiou Obarrio Panamá, Panamá

Provide excellent customer service to clients during the sales process. Make sure that all displays were properly stocked. Packing and labeling products, including expiration date. Taking product orders. Production management and inventory distribution to secondary store. Cash register management. Daily store closing. Responded to customer requests via telephone and email. Recommended alternative items if product was out of stock. Stocked and replenished merchandise according to store merchandising layouts. Directed calls to appropriate individuals and departments. Answered customer questions about product availability and shipment times.


Bakery and Pastry Las Lagrimas Venezuela

Ensure continuous business growth. Responsible for accounts payable and receivable. Payment distribution to vendors. Supervise merchandise deliveries. General store inventory. General accounting, including control of bank accounts, bank reconciliation. Performed all bookkeeping tasks. Handled payroll, monthly financial statements. Supervise and control credit sales, including collection. Personnel management, evaluation and work areas. Data Entry. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Prepared cash deposits and made bank deposits.


Furniture Store Arte Varroque Venezuela

Cultivate relationship with current customers and forecast future sales. Provide general support to customers regarding product offering. Promote products in accordance with manufacturing characteristics and design. Present daily labor reports. Used a consultative sales approach to understand and meet customer needs. Contacted satisfied customers to offer additional services. Established new customer accounts through perseverance, dedicated cold calling and exceptional service.

EDUCATION Industrial Engineering CURRENT

Universidad Yacambu, Venezuela

Professional capable of determining the needs of any organization and offer solutions in the Production System (human, financial and technical resources, raw materials and supplies, infrastructure, machinery, equipment and energy). High School Diploma 2013

Los Caminos, Venezuela

Mastering Quickbooks Online Edition 2018

Intuit Quickbooks Training


Cafe de Altura Biscucuy.

Specialization in espresso and latte art

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