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Food and Beverage Director

Chesapeake, Virginia, United States
August 16, 2018

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Resume: *** -***-****


Passionate and energetic operations manager seeking a career to contribute my leadership, experience, and love for guests interactions and brand expansion. EXPERIENCE

Operations Manager July 2016 - Present

Lucky Strike Entertainment Greenstreet Pavillion - Houston

• Managed daily operations inclusive of daily social events and banquets

• Oversee administration and human resource needs

• Direct supervision of brand ambassadors and venue specific marketing needs

• Managed labor and cost to benchmark standards

• Focused on increasing guest retention and assisted in special events planning

• Daily utilization of Microsoft office, Compeat, Reserve, TripleSeat, and Ultipro.

Food and Beverage Director May 2014 - July 2016

Santikos Theatre Tomball & Richmond - Houston

• Development of cost efficient food and beverage menu items and created daily specialty features

• Responsible for achieving food and beverage sales' goals, reducing inventory and labor costs, and increasing profitability

• Canvassing for increase market expansion

• Direct supervision of service team including hiring and training

• Focused on guests satisfaction

General Manager October 2012 - May 2014

Cafe Express Sugarland - Houston

• Direct supervision of 50 employees and daily operations

• Management of financials with daily reconciliation of cafe's operations with the District Manager

Demi Campbell

• Responsible for inventory, costing, hiring and training, administrative duties, human resource, and catering orders

• Previously Assistant General Manager with focus on daily opening and closing procedures and train staff on guest first culture

• Open new locations as server training manager

General Manager March 2007 - October 2012

Newk's Express Cypress - Houston

• Started as Shift Leader with focus on service team development and daily operations, 6 months in the role

• Promoted to Night Manager with responsibilities inclusive of inventory and scheduling, 2 years in the role

• Became Catering Manager with duties including canvassing, brand ambassador tasks, planning events and catering orders, and oversaw catering staff, 1 and half years in the role

• As General Manager managed and developed 6 department managers, responsible for financial management and creating monthly budgets, human resource needs, the overall physical aspect of the cafe, the morale of staff, and guest experience

• The main focus was to drive sales at every level of the cafe SKILLS

Food and beverage development, sales and marketing experience, financial analysis and forecasting, hiring and training, and proficient in Microsoft Office, Aloha and Mircos, and building relationships with vendors and guests. EDUCATION

Prairie View A&M University - Prairie View, TX May 2011 Houston Community College Culinary School - Houston, TX May 2013 REFERENCES


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