Customer Service Social Media
Resume:
Shayna M.
Sykes
**** ** ** *********** **, *****
**************@*****.***
Skills
Strong oral and written communication skills
Provides outstanding customer service
Cash handling up to a currency of $70,000
Interviewing to further gather information
A fulltime advocate for customers and staff
Reply to email, telephone for face to face enquiries
Carry out administrative duties and solve administrative problems
Minimum training of new staff members
Handle sensitive information in a confidential manner
Coordinate events
Communicate with vendors to discuss budgets and pricing
Responds to invoices in a timely manner
Advanced knowledge of Microsoft word and power point.
Experience in opening and closing procedures of facilities
Typing: 65wpm
Completes daily shift checklist in a timely manner.
Experience
JULY 2016 – FEBRUARY 2018
Fulltime Clerk/Administration/ J Moreno Auto Repair, Buena NJ
Carry out administrative duties such as filing, typing, copying, binding, and scanning. Reply to email, telephone or face to face enquiries, credit and cash handling, develop and maintain a filing system, produce and distribute faxes and forms, organize and schedule meetings and appointments, maintain contact lists, order office supplies, handle sensitive information in a confidential manner, resolve administration problems, and create accurate estimates.
FEBRUARY 2017 – JULY 2017
Client service representative/Part time Teller / Bank of America, Berlin NJ
Processed deposits, withdrawals, credit card, and mortgage payments. Cash handling up to a currency of seventy thousand dollars or more. Performed opening procedures of vaults. Performed daily opening and closing procedures of the facility. Prepared currency transaction reports. Cross sold products by answering inquiries and educating clients of the benefits. Completed daily assessments to further education.
2010 –2017
Assistant/Administration/ Barbara’s Fantasy Event Planning, Buena NJ
Assist in coordinating. Communicated with caterers and vendors to discuss budget and pricing. Complete creative projects. Traveled to purchase products. Hosted events up to a hundred guest.
SEPTEMBER 2014 – DECEMBER 2014/SEMESTER
Reporter/Intern/ NBC40, Linwood NJ
Interviewed clients to further stories. Perform voiceovers and operated a prompter for the news anchors.
APRIL 2011 – AUGUST 2011 (SEASONAL)
Customer Care Representative /Borgata Casino Hotel and Spa, Atlantic City NJ
Maintained a high standard of customer service. Responded to emergency calls regarding security and alarm testing. Advocated for guest. Processed and kept records of call outs. Greeted and answered inquires of the general public and guest. Transferred calls to proper party. Cross sold products by answering inquiries and educating clients of the benefits of upgrades. Applied sales techniques. Reserved Rooms, dinning, and spa appointments. Coordinated prize picks up of winners.
Education
DECEMBER 2014
Bachelors in Communications / Stockton University, Galloway NJ
A member of PRSSA club. Major courses: introduction to communications, personal selling and sales management, introduction to management, public relations ethics, writing for the media, public relations and advertising writing, computer applications and statistics, advertising and society, and introduction to communications behavior.
JUNE 2011
Associates in Social Work / Atlantic Cape Community College, Mays landing NJ
Member of Psychology and Rotaract club. Major courses: Individual and group therapy, field work, social work practice I and II, child and adult psychology, government and politics and social welfare.
Activities
A member of Bethany Baptist church in Lindenwold NJ. Bethany is a mega church whose services are broadcasted on every social media site. Bethany also has a radio show and a news cast. As a new member, I will start training soon as a volunteer social media coordinator. My dedication means willing to work for free to gain experience to add to my resume.
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