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Customer Service Sales

Huntington, West Virginia, 25705, United States
August 16, 2018

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Additional references available upon request.

Vickie L. Dunn

* ****** ****, **** ******, WV 25571 • 304-***-**** • PROFESSIONAL SUMMARY

Strategic sales professional experienced in office management, cash handling and time management seeking a full-time employment opportunity for continued professional growth and development. PROFESSIONAL EXPERIENCE

Sales Coordinator March 2013-current

Oakwood Homes/Clayton Corporation – Barboursville, WV Nitro, WV

• Served as key customer service representative responsible for ongoing branch sales and management operations.

• Established and maintained professional relationships with customers throughout the home-buying process.

• Served as primary liaison between customers and their respective lending organizations, including but not limited to, banks, credit unions and mortgage companies.

• Responsible for processing confidential client files and information and ensuring its security throughout the entire purchase and lending process.

• Oversaw customer communication with manufacturing companies to ensure satisfactory home build/design.

• Coordinated official site inspections, elevation certificates, land and home appraisals, and property title search. Full-Time Caregiver June 2012-March 2013

• Transitioned out of business management operations to care for elderly mother.

• Provided round-the-clock care, including medication management, assistance with activities of daily living, and coordination of in-home therapies and appointments.

• Maintained part-time employment position at Pam’s, a nearby local business, to ensure stability and continuation of workplace skills.

Front End Store Manager Nov. 2010-June 2012

Dick’s Sporting Goods – Charleston, WV

• Responsible for the management of all cashiers, cash transactions and beginning/end of day cash reconciliation.

• Developed and implemented a storewide plan for loss prevention, reduced store shrinkage by 30 percent. Franchise Supervisor Jan. 2000-Sept. 2009

Wow! Only $1 – Multiple locations

• Served as supervisor for seven stores across West Virginia, Ohio and Kentucky.

• Managed daily business operations, including but not limited to, office payroll and timekeeping, employee work schedules, store inventory, cash handling and management, product pricing, loss prevention, store maintenance, and warehouse fulfillment and distribution.

• Responsible for the overall profit/loss margin for each store location.

• Served as official buyer and managed business sales and prospects at national, regional and local vendor trade shows.

• Coordinated product shipments through various trucking companies to ensure cost-effective shipment of merchandise. Store Supervisor Oct. 1998-Dec. 1999

Wow! Only $1 – Huntington, WV

• Oversaw daily store operations, including staff management and scheduling, customer service and loss prevention. Day Care Operator Feb. 1984-March 1996

Vickie’s Day Care – Barboursville, WV

• Owned and operated an in-house day care facility for low-income families through LINK, an agency of the West Virginia Department of Health and Human Resources. Commercial Property & Casualty Underwriter Assistant Dec. 1977-Jan. 1984 Continental Insurance – Huntington, WV

• Processed quotes and claims for fleet insurance and commercial buildings, while supporting basic office work. EDUCATION

Marshall University – Huntington, WV Sept. 1976-Dec. 1977 Coursework completed: Business Administration


• Secretarial aptitude •Speed typing •Customer service •Employee management •Cash handling •Willingness to learn PERSONAL & PROFESSIONAL REFERENCE

The Honorable Chris Chiles Circuit Judge 750 5th Avenue, Huntington, WV 25701 304-***-****

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