Customer Service
Resume:
Artavia Hardwick
Cleveland, Ohio, 44128
Email: *******************@*****.***
PROFESSIONAL EXPERIENCE
Experienced Hostess with excellent client and management skills. Action-oriented with strong ability to
communicate effectively. Results-orioented professional with 7 years in the Hospitality Industry
Hostess Supervisor June 2008 to Present
Joe D's Lounge
Supervised store associates.
Executed cash transactions quickly and accurately.
Managed customer service by training staff, overseeing operations and resolve issues in a timely
mananer.
Correctly calculated charges, issued bills and collected payments.
Interviewed, hired and trained new associates on bar practices, customer service standards
and productivity strategies.
Devised unique events and special promotionns to drive sales.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Assistant Houskeeper May 2006 to July 2007
Heritage Care Nursing Home Oakwood Ohio
Cleaned rooms to the satisfaction to all clients.
Ensured the safe useage of chemical cleaners.
Replenished quest supplies and amenities.
Stocked toilet tissue and paper topwels as well as other restroom supplies.
Swept and vacummen floors, hallways and stairwells.
Removed trash and dirty linens from room attendant carts.
Quality Control Technician November 2003 to May 2004
Electrolizing Coporation Cleveland Ohio
Maintained proper stock levels on a line.
Troubleshoot problems with equipment, devices or products.
Inspected finished products for quality and adherence to customer specifications.
Maintained clean and organized work areas.
Managed quality control and maintained high customer satisfaction.
Actively suggested operational improvements to enhance quality, improve production times
and reduce costs.
Set up and operated production equipment in accordance with current manufacturing practices
and standard operating procedures.
Quality Control Assistant November 1997 to January 2001
Woodhill Plating Company
Adhered to all applicable regulations, policies and procedures for health, safety and environmental
compliance.
Optimized machinery performance by calibrating according to prescribed standards.
Helped achieve company goals by suppoprting production workers.
Read and interpreted standard operating procedures to complete work in an accurate and efficient
manner.
Inspect brass, chrome and nickel plated parts for lacquer spraying.
EDUCATIONAL BACKGROUND
GED
Additional Skills
Microsoft Word, Microsoft Excel
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