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Customer Service

Cleveland, Ohio, United States
August 16, 2018

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Artavia Hardwick

**** *. ***** ******

Cleveland, Ohio, 44128




Experienced Hostess with excellent client and management skills. Action-oriented with strong ability to

communicate effectively. Results-orioented professional with 7 years in the Hospitality Industry

Hostess Supervisor June 2008 to Present

Joe D's Lounge

Supervised store associates.

Executed cash transactions quickly and accurately.

Managed customer service by training staff, overseeing operations and resolve issues in a timely


Correctly calculated charges, issued bills and collected payments.

Interviewed, hired and trained new associates on bar practices, customer service standards

and productivity strategies.

Devised unique events and special promotionns to drive sales.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Assistant Houskeeper May 2006 to July 2007

Heritage Care Nursing Home Oakwood Ohio

Cleaned rooms to the satisfaction to all clients.

Ensured the safe useage of chemical cleaners.

Replenished quest supplies and amenities.

Stocked toilet tissue and paper topwels as well as other restroom supplies.

Swept and vacummen floors, hallways and stairwells.

Removed trash and dirty linens from room attendant carts.

Quality Control Technician November 2003 to May 2004

Electrolizing Coporation Cleveland Ohio

Maintained proper stock levels on a line.

Troubleshoot problems with equipment, devices or products.

Inspected finished products for quality and adherence to customer specifications.

Maintained clean and organized work areas.

Managed quality control and maintained high customer satisfaction.

Actively suggested operational improvements to enhance quality, improve production times

and reduce costs.

Set up and operated production equipment in accordance with current manufacturing practices

and standard operating procedures.

Quality Control Assistant November 1997 to January 2001

Woodhill Plating Company

Adhered to all applicable regulations, policies and procedures for health, safety and environmental


Optimized machinery performance by calibrating according to prescribed standards.

Helped achieve company goals by suppoprting production workers.

Read and interpreted standard operating procedures to complete work in an accurate and efficient


Inspect brass, chrome and nickel plated parts for lacquer spraying.



Additional Skills

Microsoft Word, Microsoft Excel

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