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Manager Customer Service

Jacksonville, Florida, United States
August 16, 2018

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**** ***** ****, ************, ** 32221


CAREER OVERVIEW Previous VP of Construction Division for NRES, Manager for Bids and Review Team at Altisource and previous Owner and President of a construction company, Prepco, LLC, which serviced the entire state of Florida over the past ten years. With offices in north FL and the panhandle region, Prepco specialized in renovations, property preservation, insurance claims and property management. I’ve worked directly and successfully with such companies as Freddie Mac, Fannie Mae and also private investors to quickly liquidate their properties or simply buy, sell or rent. I managed all aspects of projects with a focus on market assessment to decide to repair or not repair as well as budget creation for the repairs; I worked directly with Shareholders, Investors, Asset Managers, Agents, Brokers, Contractors and Subcontractors to communicate expectations and ensure the project is completed on-time and within budget. I take great pride in the work I do on each and every asset, regardless of the market it’s in.

SPECIALTIES & CERTIFICATIONS ● REO asset management including market analysis and budgeting

● Property Management and Project Management

● Experienced with insurance claim repair (fire, wind and water damage)

● Certified Building Contractor (CBC# 1258137)

● Certified Roofing Contractor (CCC# 1329541)

● EPA Certified Lead Renovator

● Certified Mold Remediator (MRSR212)

● Certified Mold Assessor (MRSR155)



Sept 2017- May 2018

● Owner and President

● Bid and obtained jobs for wind and fire claims with Insurance providers

● Planned and supervised all stages of construction claims

● Estimated materials, labor, equipment costs, including securing permits

● Completed work within budget and time-frame

● Interacted with architects, engineers, subcontractors and owners

● Worked directly with Claims Specialist and issuing provider


June 2017- August 2017

● Independently evaluates client and/or investor requests to determine the steps necessary to address such request through completion

● Interacts in a professional manner at all times with both internal and external stakeholders

● Leads weekly and monthly conference calls with clients and/or investors to present inventory progress and to discuss portfolio performance

● Achieves monthly goals set out by the business unit each month

● Collaborates with team members to achieve company, business unit and team goals


March 2016-June 2017

● Bids and Review Team Manager

● Managed offshore team of 34 staff members reviewing and submitting estimates day to day.

● Created Repair Program for Vendors to include best Roofing, Repair, Clear Boarding and Repair Strategy Practices.

● Gathered day to day data for analysis and review

● Trained Offshore Engineers on proper estimating techniques and calculations from a US. standpoint


Aug 2006-Dec 2015

● Owner and President

● Bid and obtained jobs

● Planned and supervised all stages of construction projects Page 2

● Estimated materials, labor, equipment costs, including securing permits

● Completed work within budget and time-frame

● Interacted with architects, engineers, subcontractors and owners

● Worked directly with asset managers and senior repair specialists UNITED PARCEL SERVICE, JACKSONVILLE, FL

Jun 1991-Aug 1994/Sep 1997- Dec 2009

● Route Supervisor – Planned and dispatched local deliveries

● Semi-truck Driver – Loaded, unloaded and delivered cargo in timely manner

● Package Driver – Delivered packages with exceptional customer service


Aug 1994-Sep 1997

● Signal Support Systems Specialist

● Supervised, installed and troubleshot battlefield Signal support systems

● Managed installation of over 1,100 pieces of equipment to meet United Nations rapid deployment to Port Au Prince, Haiti.

● Recognized by higher ranking officers for excellent supervision skills.


● Jan 2007 – EPA Certification for Lead Abatement, Mold Remediation, Mold Assessor

● Jan 2006 – FL General Contractor and Roofing Contractor ACCOMPLISHMENTS ● Assisted and educated Freddie Mac staff in implementation of Unit Pricing methodology in the FL Panhandle region

● Personally directed agents and brokers in deciding to repair or not to repair based on home sites and market values with respect to Freddie Mac procedures

● Earned general contractor and roofing licenses while working at UPS full-time

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● Increased productivity by recommending new routing patterns at UPS

● Contributing soldier in US Army during Operation Uphold Democracy in Haiti

REFERENCES For references and examples of my work, please visit my LinkedIn page:

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