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Service Agent

Cairo, Cairo Governorate, Egypt
August 16, 2018

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Zeinab Saied Mohamed Saleh

Email :

Mobile: 012********



Intend to build a career with a Corporate Company / Organization or any other firm with committed and dedicated people which will help me to explore myself entirely and realize my potential.


Worked as a Guest Service Agent in “DESERT ROSE HOTEL”, Hurghada in the year 2016.

Worked as a Guest Service Agent in “SAVOY GROUP (SHARM EL SHEIKH)” in the year 2015.

Worked as a Reservation Agent at “Dusit Thani Lake View”, Cairo in the year 2015.

Worked as a Reservation Agent at “Reef Oasis Beach Resort – (Sharm El Sheikh)” in 2014.

Worked as a Sales & Reservation Supervisor at “Tishoury Tours Group” from 2011 to 2013.

●As a Guest Service Agent I was responsible to answer telephone calls from guests seeking to make or cancel hotel reservations.

●Greeting arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

●Answered guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements.

●Responsible to provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner.

●Responsible to deal with irate guests and find ways to resolve issues to the guest's satisfaction and also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments..

Education Profile

●Bachelor of Arts (B.A – Tourist Guiding) from Ain Shams University (Year 2009).

Technical Skills

●Type-writing – Higher 60-70 wpm

●Completed ICDL from YAT Center.

●Training Course in hospitality and air-booking airline tickets.

Computer / software Skills

●MS. Windows 98/XP/Vista/Windows 7

●MS. Office 2003/XP

●MS. Office 2010/windows 7

●Good navigator on Internet.

●Good navigator on Opera System (Vasion 5)

●Internet Browsing skills also familiar with Arabic typing.

Additional Skills

●Hardworking & Punctual

●Dedicated & Enthusiastic

●Go getter personality

●Pace keeper with growing stiff challenges

●Interacted and dealt with people from various countries and backgrounds.

Personal Details

Father’s Name : Mohamed Saleh

Date of Birth : 23/08/1984

Martial Status : SIngle

Nationality : Egyptian

Languages Known : English & Arabic


Passport No. :

Date of Issue :

Place of Issue :

Date of Expiry :

Permanent Address:

# 24 Sherif Street, Helwan, Cairo, Egypt.Date : 20/03/2017

1Place : Egypt (Zeinab Saied Mohamed Saleh)

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