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Manager Service

Noveleta, Cavite, Philippines
August 14, 2018

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Curriculum Vitae

Name : Benjamin M. Quijano

Contact No. : +63-966-*******

Email :

Industry Exposure : Facilities Management

International Airport

Five (5) Star Hotels

Education : Degree in Bachelor of Science in Electrical Engineering Experience Summary : 15 years in the field of Soft Services Management Driving License : Qatar Driving License


I am pursuing my career in the Facilities Management to contribute my gained skills, knowledge, and experience. HIGHLIGHTS OF MY SKILLS AND INTEREST:

Good communication skills in English language both oral and written

Positive attitude, dependable and a good team player

Computer Literate-MS Office- Word, Excel, PowerPoint, Mailbox

Sports - Chess, Volleyball


Good interpersonal skills, confident and poised in interactions with individuals at all levels readily developing rapport with clients and colleagues

Dedicated, achieving a reputation for consistency going beyond what is required

Attention to details and resourceful in the completion of projects with ability to multi-tasking and meet strict deadlines

Organized, with exceptional follow through capabilities

Adopt a creative approach to problem solving through use of excellent analytical skills

Self-motivated and hardworking with zeal for professional progress and career advancement through determination

Proficient organizer with the ability to delegate and train others

Ability to function effectively in a multicultural environment

Able to work independently with minimal supervision ACCOMPLISHMENTS:

Throughout my career, I have demonstrated to my employers an outstanding capability for meeting organizational objectives and demands, I manage to prioritize my work and I have very good understanding of my responsibilities

Have established commitment to customer service ethics and effectively satisfied their expectation

Have made an outstanding contribution related to creating organized filing system and improve the effectiveness of information

Contributions in key strategies to make progress and achieve success in accomplishing company’s mission, realizing vision and meeting objectives

Able to see big pictures as well as details, handling increasing responsibilities and doing what is necessary to achieve desired results

My dedication, punctuality, and hard work have endeared me to my employers, colleagues and clients as well


Facilities Management & Maintenance (FMM)

P.O. Box 82710

Doha, State of Qatar

December 2016 – June 2018

Facilities Management & Maintenance (FMM) is a joint venture between Ferrovial Services Spain and Qatar Airways. FMM is the main service provider in the maintenance of Hamad International Airport (HIA) in terms of Hard & Soft Services.

Responsible for the up keeping of the 13 lounges in the airport that caters the VVIP / VIP Arrivals and Departures at Hamad International Airport. The lounges also caters the holders of First Class and Business Class tickets to use the facilities prior to their international destinations.

Regular meeting with the client to discuss issues, concerns, and other challenges hampering the day-to-day operations of the lounges that requires immediate resolutions.

Ensuring the required services delivered is within the framework agreement.

To oversee and manage the nominated facilities with regards to maintenance, asset performance, standards, Quality Assurance and Work Place Health & Safety compliance.

Provide a timely and effective Soft Services (cleaning, pest control & waste management) by assisting in the seamless delivery of operational services and working towards exceeding SLA’s (Service Level Agreement) and meeting all KPI’s (Key Performance Indicator).

Assisting and supporting the Operations Team on their day-to-day cleaning operations and troubleshoot issues of concern to ensure the service level is delivered as per contract agreement.

Conduct random and scheduled cleaning operational audit onsite to ensure quality assurance and conformance to required service level delivery.

Assist the Project Manager on contract mobilization for Schlumberger Project in terms of work force recruitment and requirement, identification & purchasing of cleaning equipment, consumables and setting up the min-max requirement, hygiene services, staff deployment, pest control and waste management to ensure smooth transition of integrated facilities management service. OPERATIONS MANAGER - SOFT SERVICES OPERATIONS

ETA Facilities Management

P.O. Box 5239

Dubai, United Arab Emirates

January 2014 – November 2016

ETA Facilities Management is part of the ETA ASCON Group and was formed as a result of new corporate organization and an enhanced customer centric approach. ETA FM is offering a comprehensive Total Facilities Management (TFM) services and solutions and are present in various companies. Being a part of the Center of Excellence (COE) Team; my duties and responsibilities as follows:

Responsible to assigned service contracts in terms of soft services (cleaning, pest control, waste management, landscaping) to ensure the agreed SLA’s and KPI’s are met as per client’s expectations.

Ensures the allocated cost on assigned projects are falling within the budget guidelines and educate the responsible personnel per contract to meet the same goals.

Ensures the cleaning process and procedures, methodologies and other related documents are in place for the smooth flow of operations.

Preparing the monthly report and other related documents as required by the client based on the agreed SLA’s.

Ensures the required staff training programs and schedules are in place and delivered to the cleaning staff to increase their cleaning knowledge and efficiency at works thru on the job skills and classroom training. WORK HISTORY


Assisting and supporting the Operations Team on their day-to-day cleaning operations and troubleshoot issues of concern to ensure the service level is delivered as per contract agreement.

Provide recommendations, suggestions and innovations to Operational Team related to cleaning tools and equipment for improvement of services.

Shared learning skills in terms of cleaning, training, skills assessment, team building and formalized roles to encourage productivity and efficiency at workplace.

Conduct random and scheduled cleaning operational audit onsite to ensure quality assurance and conformance to required service level delivery.

Support and assist the Operations Team on post award to pre-award cleaning projects from mobilization to transition such as pre-operation survey and workout on mobilization plan, assist on work force competency assessment and recruitment; develop value added services on new products and technology available in the market etc.

Attends management and operational meetings to discuss issues of concern and the required corrective actions for the enhancement of services.


The Dubai Mall – EMAAR Malls Group

P.O. Box 191741

Dubai, United Arab Emirates

June 2012 – December 2013

The Dubai Mall is one of the biggest malls in the world with approximately 1200 retail outlets and with 16,000 parking spaces. I am responsible for the general upkeep of the common areas to ensure the required cleaning standards maintained.

Meeting the Service Providers in addressing issues related to Soft Services resources such as cleaning, pest control and waste management.

Identify design elements where safety issues are not resolved and address those issues to the construction process via TDM Senior Management.

Ensuring the services are implemented in a timely manner and of high quality and any site related issues are resolved or accommodated in the service delivery regime.

Transparent and equitable tender processes, resulting in the appointment of the most competitive and balanced tender.

Ensuring the required services delivered by the service provider within the framework agreement.

Ensuring all contractual obligations and associated with the Service Level Agreements (SLA’s) are met by the contractors.

Ensure that contractual works are of high quality, safely delivered and are managed and convenience in both delivery and outcome.

Ensure that allocated budget is accurate and properly administered throughout the contract.

Review the monthly reports on contract progress including contractual KPI’s and any extraordinary issues.

Continuous reviews, evaluations and development of Soft Services resources and procedures to meet current and changing needs of the malls and the environment.

Attending management and operational meetings as and when required. WORK HISTORY


EMCOR Facilities Services LLC

P.O. Box 73565

Dubai, United Arab Emirates

November 2006 – May 2012

EMCOR Facilities Services manages various projects in the region in terms of hard and soft services. The role I played is to oversee the soft services contracts (cleaning, pest control, waste management & landscaping) to ensure the service delivery level is meeting the client’s requirement as per service level agreement.

To oversee and manage the nominated facilities with regards to maintenance, asset performance, standards, Quality Assurance and Work Place Health & Safety compliance.

To provide strategic management and coordination of services and activities which enhance the value and provide effective utilization of the physical assets.

Provide a timely and effective Soft Services (cleaning, pest control & waste management) by assisting in the seamless delivery of operational services and working towards exceeding SLA’s (Service Level Agreement) and meeting all KPI’s (Key Performance Indicator).

To submit management reports to clients and senior management to ensure stability of the project.

Hold regular meetings with existing sub-contractors and monitor progress on all our contracts and related services.

Identifying cost saving and performance enhancing opportunities.

Oversee the day-to-day operational issues associated with the facility and site, including but not limited to the management of sub-contractors, verification of works, reporting and customer and client liaison.

Developing and implementing strategies to manage the diverse budgetary requirement and complex financial data including physical resources to achieve cost effective outcomes within budgetary forecasts.

To negotiate, implement and manage the service level agreement for the delivery of facility management services, ensuring compliance with agreed standards to ensure a high level of customer satisfaction to meet key performance indicators.

Monitoring and reviewing project activities and outputs to ensure work meets the standards required and aligns with policy and the regulations.

Entrusted to oversee the new cleaning contract and set-up the other soft services requirement (pest control, waste management, landscaping, road sweeping) in Jumeirah Lakes Towers (JLT) Master Community and Towers from post constructions to the launching of the JLT Master Community and Towers located in Sheikh Zayed Road from June 2008 to December 2011.

Entrusted to manage another new project and to set-up the soft services requirement in TwoFour54 Media Company located in Abu Dhabi from January 2012 to May 2012. WORK HISTORY



P.O. Box 38083

Dubai, United Arab Emirates

September 2004 – October 2006

EMRILL Services is the managing agent of EMAAR Properties such as Dubai Marina Phase 1, Phase 4, District 4, District 7 and District 9. It is in Sheikh Zayed Road interchange no.5.5 opposite Jumeirah Lakes Towers.

To assist Support Services Manager in day-to-day operations to ensure that a high level of cleanliness and hygiene, pest control and waste management maintained in all areas.

Assessing the site facilities and field properties for the requirements required such as workers, equipment etc.

To maintain records in assigned areas for communication, improvement and auditing purposes.

Building good business relationship with the client and obtain feedback for the improvement of services.

Assisting in preparations of annual budget and ensure that expenditures are falling within the budget guidelines.

To train, coach, develop and motivate subordinates to meet and exceed company and customer's expectations.

Monitor service and teamwork on a regular basis and counsel employees as needed.

Conduct regular/monthly meetings with agendas with subordinates and carry out regular follow-up on issues discussed.

To supervise all maintenance and service of the equipment on a regular basis and ensure all Safety & Security are conforming to required procedures.


DEPARTMENT OF CIVIL AVIATION – GOVERNMENT OF DUBAI Cleaning Services & Waste Management Division

P.O. Box 2525

Dubai, United Arab Emirates

February 1999 – August 2004

Overseeing the cleaning operations at Cargo Village and Terminal 2 to ensure smooth flow of operations & meet the required standard of cleanliness within airport premises of Dubai International Airport.

I am also responsible for the 10 Supervisors and 150 cleaning operatives of different nationalities.

Carrying out operational stock inventory & machinery equipment on weekly basis to ensure that consumables and machinery repair cost is falling within budget guidelines.

Preparing the duty rosters and work schedules for the day-to-day operations, develop working procedures and other related documents to ensure the required activities and documentations are conforming to the guidelines of Integrated Management System (ISO 9001 – 2000).

Carrying out random and Internal Audit program within Cleaning Services Division to ensure that WLP's

(Working Level Procedures) & SLP's (System Level Procedures) maintained & corrective action taken to non- conformance issues.





Housekeeping Department

P.O. Box 1333

Al Ain, United Arab Emirates

April 1996 – January 1999

Assist the Assistant Housekeeper and the Executive Housekeeper in planning, organizing, directing, and controlling the day-to-day operations of Housekeeping Department.

Assist in developing cleaning procedures necessary to ensure the efficient flow of operations within Housekeeping Department.

Ensures high quality housekeeping by drawing up plan of action such as inspection schedules for guest rooms and public areas, improving inspection checklist and develop skills training for staff.

Organizing a monthly meeting with Supervisors and subordinates to discuss and plan any corrective action for any issues related to housekeeping and guest complains.

Deals and coordinates with external companies and individuals related to new products and products demonstration required for housekeeping purpose.

Performs other functions that maybe required by the Executive Housekeeper during her absence. HOUSEKEEPING SUPERVISOR


Housekeeping Department

P.O. Box 9255

Dubai, United Arab Emirates

September 1989 – February 1995

To ensure the guest rooms are clean to required standard.

To inspect the public areas in the absence of site in-charge to ensure the standard of cleaning maintained in all areas.

Assisting the Executive Housekeeper running the day-to-day operations to achieve the best results and to the full satisfaction of the hotel guests.

Inspect all rooms prior to releasing to Front Office for sale.

Monitors work performance of subordinates and instruct / demonstrate in proper procedures as directed by Executive Housekeeper.

Initiates training skills required to subordinates to maintain the consistency on their level of performance.

Monitors the training given to subordinates to ensure that it is as per cleaning procedures and corrective actions should takes place if falling behind the required standard. WORK HISTORY




Housekeeping Department

P.O. Box 51

Al Khobar, Kingdom of Saudi Arabia

May 1985 – May 1989

Ensures that daily administration works such as documentations, filing, business correspondence, daily planner of the Head Housekeeper is updated and maintained.

Receiving calls from the guest rooms related to housekeeping services and sundries issue and communicate with the respective floor supervisors to attend to the guest needs.

To coordinate with various departments related to improvement of services for guest satisfactions.

Handling customer complaints call and initiate action for customer satisfaction.

Responsible for training schedules of Housekeeping Personnel and involved on the preparation of budget plan proposal for Housekeeping Department as instructed by Executive Housekeeper.

Maintaining office procedures such as Store Requisition, Purchase Order, Inventories and other related administration works.


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