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Customer Service Representative

Warren, Michigan, United States
$20.00 Hourly
August 14, 2018

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***** ****** ***., ******, ** ****1 C: 313-***-****


Amazing, Professional goal oriented Customer Service Advocate. Focused on customer's cares, concerns, and complaints to develop a positive relationship and improve procedural operations to achieve 100% satisfaction. Skills

Client relations specialist Focused on customer satisfaction Conflict resolution techniques Scheduling

Research for special projects Analytic & Critical Thinking Time Management Planning & Coordinating Meetings

Meticulous attention to detail Corporate events, activities Microsoft Word software proficiency Scheduling among staff members Deadline-oriented


Played an instrumental role in Access for All Skilled Trade Training Class. Joined the City Council monthly meeting to inform them of the benefits of media coverage if given residents the opportunity to advance. Resulting in mass media coverage of the Access for All Program.


Professional Experience

Customer Service Representative 10/2017 to Current DTE Energy

Detroit, MI

Extract, analyze, prepare data for presentation to business unit leadership to aid in key decision-making activities

Conducts analysis to derive insight and support business recommendation

Define and document client requirements, training needs and supporting business cases

Gather information, analyze design, recommend and implement solutions in area of responsibility, which includes identifying and utilizing appropriate tools

Provide assistance and participate in formal and informal presentations. Provide planning and time estimates for own assignments

Work under general supervision and is self -directed. Assists in driving overall continuous improvement philosophy and methodology that results in a continuous improvement culture within Customer Service. Mail Team Support Advocate 04/2015 to 09/2017

Volkswagen Group of America

Auburn Hills, MI

Provide detailed monthly departmental reports and updates to senior management

Addressed negative customer feedback immediately

Routinely prepared and evaluated CRM reports to maintain clearly defined expectations

Collected, monitored and evaluated customer requirements to achieve desired delivery time and audit reviews

Managed call flow with up to 25 calls in queue per minute. Exceeded corporate target for customer satisfaction for 8 months consistently

Cynthia Gaines

21209 Sunset Ave. Warren, MI 48091 C 313-***-**** Assembly line worker Johnson Controls Warren, MI

Malone Staffing 04/2014 to 05/2015

Responsible for production work on assembly line connecting Dodge Truck dash boards, and Ram 1500 Truck Seat assembly


Certificate of completion: Skilled Trades Apprenticeship Training June 2014 ACCESS FOR ALL

Detroit, MI

Bachelor of Science: Social Work

Backer College May 2012

Clinton Township, MI

Monitored the daily activities of 350 truck parts to assist, customer support teams.

Provided a high level of product and leadership support to representatives and clients

Assist co-workers with clean-up of production line

Track and log salvage scrap parts

Front Desk Navigator Gratiot, Detroit, MI

Detroit Department of Social Services 01/2014 to 06/2014

Volunteered to assist customers with medical insurance application, online and hard copy.

Assist with employment opportunities, as well as educational programs, and GED application forms

Provide accurate and appropriate information in response to customer inquiries

Make reasonable procedure exceptions to accommodate unusual customer request, assist social workers with food assistance reply

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