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Executive Assistant Customer Service

Miami, Florida, United States
August 13, 2018

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Cell: 786-***-**** – Email:


Executive Assistant/Office Manager with more than 23 years of experience. Results-oriented. Strong ability to communicate effectively with executives, and business audiences. Management experience and exceptional people skills. Highly motivated, deadline-oriented, focused, multi-task, reliable, customer-service focused, performance driven, skilled, effective, energetic, disciplined, accomplished, mature, reliable, and self-directed.


MS Office (Word, Excel, PowerPoint, Outlook, Adobe), Docusign, Sharepoint, Skype, Office 365, Internet Navigation.

Type 55 WPM.

Customer Service

Creative Problem Solving



Quick learner

Multi-Task Management

Fully Bilingual (English-Spanish)


October 2017 – Present - Royal Caribbean Inc. (Temporary Assignment) -Executive Assistant-Legal

Provide executive and administrative support to the Legal Department.

Calendar planning, meeting, travel arrangements.

Legal document comparison, reviewing, changes acceptance in order to have documentation (Contracts and Amendments) ready for final review as well as coordinate distribution and filling in to the share drive file system.

Work and assist with a special projects, research and scanning information on the corporate books for the input to database.

2006 – October 2017 - Muniz, Muniz & Associates- Office Manager/Executive Assistant

Provide administrative and business support to the CEO of Real Estate firm and support other members of the executive management team.

Maintain CEO calendar -Plan and schedule meetings, teleconferences, events and travel, expense report.

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least $50K annually.

Enhanced communication between clients and executive team, fostering a sense of teamwork and collaboration with extreme care in customer service.

2000 - 2006 - Air Transport IT Services- Office Manager/Executive Assistant

Support all day to day office operations throughout the company such as supervising projects, document control, office equipment, expense reports, office supplies, and recruiting personnel as needed.

Resolve any operational and administrative situations in the company using problem solving abilities and critical thinking.

Completed staff orientation seminars for approximately 20 IT, and support staff.

Maintain and managed VP Calendar, travel and meeting arrangements, Expense reports

1997 - 2000 - MasterCard International -Executive Assistant to VP of Global NT Services

Make all domestic and international travel and meeting arrangements. Expense reports.

Processed expense reports, electronic mail, correspondence, presentations.

Responsible for the Daily Outage Report while serving as an administrative liaison for coworkers and clients.

1994 - 1997 - Anthony Abraham Chevrolet -Executive Assistant to the VP of Marketing and Advertising/Customer Service Manager

Responsible for training and managed 10 Sales and Customer Service Representatives.

Responsible for resolving customer issues while increasing local sales, increasing profitability.

Negotiated favorable terms and pricing agreements with marketing companies, vendors, caterers and other providers for service at special events, saving at least $35K annually.

1991- 1994 - 26th Support Battalion, US Army -Executive Assistant to the Lt. Colonel and Battalion

Prepared and submitted the Officer’s Efficiency Reports to Washington, DC for the soldier’s promotion review.

Support the military community during Desert Shield/Desert Storm, distributing important information and updates to staff and their families.

Maintained Colonel’s calendar, soldier’s records, general correspondence or other assigned task and or documentation.


Universidad Nacional Pedro Henriquez Ureña- 1989-Business Administration-Associate Degree

Miami Lakes Technical School-1996-Computer Software Specialist


Employee of the Year-Careers USA(MasterCard International Assignment) 1997

Aschaffenburg Community Award- US ARMY- 1991


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