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Sales Air Force

Tucson, Arizona, 85749, United States
August 13, 2018

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Christopher Farah

**** *. ***** ***** *****, Tucson, AZ 85747

Cell: 602-***-****



Solution-focused, team oriented, professional with a unique blend of customer facing experience, management, and a broad in-depth technical background. Hands-on Implementation and Project Management experience for large scale projects. A broad understanding of computer hardware, software and networking, including needs analysis, requirements gathering, installation, configuration, management, troubleshooting, and support.

Strong software background. Technology/Relationship Management, Managed a team of highly successful consultants and provided leadership necessary to exceed all established revenue goals. Strong support background, and highly customer focused.

Areas of Expertise: Business Analyst, Data Analyst, Software Sales and Marketing, Business Development, Consulting, Product Development, Software QA, Functional Test, and Implementation, Experience with Windows 10, Windows 8, and Windows 7. Travel Related Solutions, Business Intelligence, and Project Management.


Expense Reporting Solutions (SME), Business Intelligence (MicroStrategy, Crystal Reports, Cognos, SQL, Relational Databases, ETL, Data Migration, and Data warehousing, VBA, Java, HTML, Web Design and Creation, MS Office and Access, TOAD, Hadoop, Linux, Power, Forensic IT Auditor, Corporate Policy and Procedure Compliance, Travel Procurement, and Project Management


Barry University, Miami, FL University Nevada – Las Vegas

Business Administration - Bachelor’s Degree Business Economics - Undergrad Program

Work Experience:

CTG, Tucson, AZ Oct 2015 – Mar 2018

Business Analyst

Provided pre-sales support on Hadoop, Spark, and other Big Data and Open Source solutions for IBM Clients.

Worked with Technical Architects to provide the correct solution to fit the needs of the customer.

Provide Test plan and QA applications for functionality in specific environment

Document and record the system and technical requirements.

Primary focal point for all Big Data technical solutions and pre-sales support

Coordinate Technical resources to provide technical guidance and the correct solution

Track and manage product configurations and Third party application compatibility

The architecture utilized included: Reporting Tools, Python, Scala, SQL

Business Integration Group, Tempe, AZ Jan 2013 – Jul 2015

Business Analyst

Provide technical application support and Project Management during Software Implementation process

Provided data mapping to import data from legacy systems into BIG Application database.

Perform a Needs Analysis to document customer requirements and configure the application.

Develop and test integration of BI tool with the Software application and QA proper functionality and integration of reports with the application


Primary focal point for all technical sales related activities and pre-sales support; including Business Intelligence, RFP responses, Marketing materials, Sales Presentations, and Sales strategy.

Evaluate, select, and develop a Reporting Services solution for integration into the company’s real estate software application. Built a Proof of Concept of the MicroStrategy Reporting Solution as the next generation of reporting for the BIG Center Real Estate Management application.

Gather Report Requirements for new custom reports and generate those reports using PL/SQL or MicroStrategy

Develop strategy for attracting new customers and strategic partners to increase potential markets and opportunities

IBM, Phoenix, AZ Jan 2011 – Jan 2013

Business Analyst - Sales

Provided the technical expertise for the IBM Global Expense Reporting Solution.

Demonstrated the features and functionality of the solution to potential customers

Performed Requirements Gathering and Needs Analysis to ensure the application meets their specific needs and requirements and provides a “Best in Class” solution for them.

Presented the benefits of the IBM solution to C-Level executives wishing to automate their expense reporting environment.

Provided competitive intelligence for the other solutions in the marketplace.

Implemented Software solution for new customers and integrated it with exiting HR and Payroll systems

American Express, Phoenix, AZ Jan 2002 – Jan 2011

Business Analyst – E-Commerce Travel Solutions

Consultant in e-Commerce Travel Practice line for American Express Consulting

Provide consulting and subject matter expertise on Travel related solutions for American Express clients; including Needs Analysis, Requirements Gathering, Implementation, Best Practices, Software Selection and Reporting

Performed Forensic Audits of a client’s expense reporting application to ensure the tool is functioning in a “Best in Class” manner.

Write and execute test plans for implementation of Expense Reporting software

Audit Corporate Policy and Procedures to ensure compliance, identified any gaps, provided recommendations to achieve compliance and conform to Sarbanes-Oaxley requirements.

Provided Subject Matter Expertise regarding product direction and development.

Consulted with American Express Business Travel clients worldwide to develop Best in Class travel programs.

Developed Business Intelligence solutions using MicroStrategy and Crystal Reports to optimize auditing of Corporate Business Policies and Procedures, increase compliance, and identify fraud related activities.


US Air Force - SSGT

Instrument and Autopilot Technician on F-15 and F-111 Aircraft

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