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Customer Service Store Manager

Seattle, Washington, United States
August 13, 2018

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Jessica Tobel

**** * ***** **, *******, Washington 98133 Unit #1-360-***-****

Professional Summary

Creative and detail oriented service professional with significant experience with administration, supporting customers, and collaborating with partners. Proven track record of following business procedure while being proactive and responsive while resolving conflicts, and making improvements where necessary.

Professional Skills

Sales and Administrative - Les Schwab March 2018- Current

Ability to multitask on an extreme level; consistently required to reprioritize tasks at a moment’s notice

Affinity for customer service, list making, completing tasks within designated time frame

Responsible for managing incoming and outgoing inventory

Maintained relationship with vendors for parts and supplies

House Cleaning Green Cleaner - Seattle Green Earth Cleaning August 18th, 2017-March 2nd, 2018

Ability to work independently without supervision

Prioritize, problem solve and finish work within a set time frame

Dedicated and careful; high level of accuracy and attention to detail

Tailoring each cleaning approach and experience to client’s unique preferences

Retail Host/Retail - Port Gamble General Store and Café May 8th, 2017- July 19, 2017

Required to work as a store manager as well as Hostess for adjacent restaurant.

Ordering and pricing inventory

Creating and stocking attractive displays of product

Promoting daily specials in the restaurant and advertising new and temporary product in the store.

Server Plate and Pint - March 16, 2016- March 15, 2017

Making recommendations based on taste and food restrictions

Being aware of customer allergies and every dishes’ potential allergens and alternate options such as vegan, gluten-free, or dairy free

Ability to serve multiple groups at a time and prioritizing tasks in a fast paced, high-energy environment

Personalizing each interaction to ensure customer satisfaction and return business

Barista Trainer - February 17, 2015-April 26, 2016

Introducing new information to all employees following a particular format and training schedule

Tailoring the training to individual needs, preparing trainees for work in a fast paced, team-oriented environment

Passion for customer connections in a fast-paced environment

Making the moment right for customers, even if it meant recreating an order

Lead changes in cleanliness policy resulting in highest Health Code Score in Seattle District

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