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Customer Service Administrative Assistant

Georgia, United States
14 per hour
August 13, 2018

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Lashonda Brown-Battle, RHIT

***** **** ***** **. ********* Ga, 30014



Highly skilled in translating codes into preferred coding systems.

Ability to perform charge, review claims submissions and follow up.

Dependable professional that works well independently as well as in teams.

Exceptional administrative skills with the ability to type over 55 WPM.

Experienced in providing outstanding customer service to a diverse client base.

Working knowledge of HIPAA Privacy and Security Rules.

Ability to communicate both verbally and in writing, fluently in English.


Miller-Motte College – Wilmington, NC

Associates in Applied Science in Electronic Medical Records

Graduation Date: July 2015--Certified Electronic Health Record Specialist

Virginia College in Augusta – Augusta, GA

CPT in Medical Billing and Coding Program

Graduation Date: June 2012

Clayton State Community College – Clayton, GA

Associates of Applied Science in Business Management

Graduation Date: May 2003


Authorization Specialist/Upfront Review

Lincare- Conyers, Ga July 2017 to Present

•Maintain Held Sales by assisting customer service representatives weekly to correct problems so billing may begin or continue.

•Responsible for reviewing various reports for quality assurance.

•Record all activity relating to account in tickler files.

•Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable.

Medical Records Specialist/Patient Care Coordinator

Dermatology Specialists of Atlanta - Decatur, GA - January 2015 to Present

Maintain electronic health records (EHR) databases.

Analyze electronic data.

Answers phone

Schedule appointment

Check patient in and out

Verify patient insurance.

Administrative Assistant Aug 2007 – Apr 2010

Shaw – Thomson, GA

Assisted clientele as they enter the office or via telephone.

Performed filing, data management, drafting and editing short office memos.

Aided with all other office administrative functions.

Payroll Clerk May 2002 – Jul 2007

Gilt – Wrens, GA

Supervised and coordinated activities of workers and recorded work hours.

Processed time records and compiled payroll statistics.

Reviewed and directed review of personnel records to determine names, rate of pay, and occupation of newly hired employees.

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