Customer Service Sales

Robin Campbell

*** *. **** ****** ********, CO **538 Cell 970-***-****

*************@*****.***

https://www.linkedin.com/in/robin-campbell-95145a138/

robin

summary of qualifications

17+ years’ experience in sales support, including both broadcast and cable advertising sales.

Proficiency with training and supervising fellow colleagues including developing processes, procedures and efficiencies.

Fervent leadership, communication and work ethic as well as excellent commitment and execution.

8 years of hospitality aptitude, including front desk, reservations, PBX, housekeeping, catering/restaurant, and room service

Professional Experience

COMCAST SPOTLIGHT, 2011-2018 COLORADO

Manager of Campaign Management, CO, May 2017-July 2018

Local Sales Support Supervisor, July 2014-May 2017

Local Account Coordinator I & II, July 2011-July 2014

Managed a team of 10 Local Campaign Managers and Coordinators across the state of Colorado

Set expectations and goals for team on a quarterly and yearly basis

Facilitate monthly team meetings as well as individual one-on-one’s to coach, develop, address challenges and to update on any changes

Troubleshoot and escalate any issues with software, workflow efficiencies, processes to key stakeholders

Collaborate with Sales Leadership and Operations Management to ensure effective communication, enhance sales initiatives and partner with others to focus on diversity and inclusion

Serve on multiple committees to provide essential feedback to developers

Ad order entry, including building opportunities, proposals, and other administrative responsibilities

Train and assist coworkers with multiple software. Also instructed in relation to communications with clients, advisement of schedules, suggestions with sports or alternate networks for client needs, other departments and their duties and how to utilize the multiple resources within Spotlight

Lead the Fort Collins sales team with sports data, inventory, packages and pricing

Contributed to the weekly sales meeting by informing the team of any pertinent changes to policies and procedures, sports updates, oversell situations, billing, production, inventory and traffic

Provide excellent customer service and product delivery for our clients and Comcast advertisers

LA JOLLA BEACH AND TENNIS CLUB 2004-2006 SAN DIEGO, CA

Front Desk Agent, Aug 2004-Feb 2006

Check-in and check-out guests

Proactively pre-key arriving guests for efficient check-in

Assisted with concierge duties, including reservations for dinner, suggestions for nearby sights and attractions and providing directions

Ensure quality customer service including PBX operation and reservations

Greeted guests with the utmost professionalism and excellent customer service

Assisted with luggage delivery

Promptly reported any challenges with room maintenance or security

THE CINCINNATIAN HOTEL, 2000-2004 CINCINNATI, OH

Front Desk Supervisor, June 2000-August 2004

Manage a team of five front desk agents, including reservations and PBX operation

Scheduling team shifts according to trends, high profile events and busy times of year

Served as Manager on Duty after hours

Ensure quality customer service during check-in, check-out and concierge services

PBX operation training

Assisted with the front drive, including greeting guests, parking cars and logging keys

Assisted housekeeping to turn rooms during high populated times

Conduct walk-throughs of hotel for wedding venues as well as room suites

THE OMNI HOTEL, 1999-2000 CINCINNATI, OH

Front Desk Agent, January 1999-June 2000

Check-in and check-out guests

Proactively pre-key arriving guests for efficient check-in

Assisted with concierge duties, including reservations for dinner, suggestions for nearby sights and attractions and providing directions

Ensure quality customer service including PBX operation and reservations

Greeted guests in line during high populated times by providing them with pre-keyed information

Assisted with luggage delivery

Education

OH Center for Broadcasting CINCINNATI, OH

Certificate received, December 2000

Bunker Hill Community College CHARLESTOWN, MA

English Major

Boston Latin Academy BOSTON, MA

College Prep high school, 3.8 GPA, graduation June 1994

Of Note

Winner: GEM Award, 3rd Quarter 2014 – 5 time nominee

Winner: Fred Award, 4th Quarter 2014 – 2 time nominee

Winner: GEM Team Award, 4th Quarter 2016

Created the AC Mentorship Program

Created the Gold Star recognition program

Tool Box

17 years of Media Related Work Experience

8 years of Hotel/Hospitality Work Experience

Technical Training and Instruction

Active Listening

Premiere Communication

Excellent Customer Service – both internal and external

Coaching and Providing Feedback

Empowerment

Diversity and Inclusion

Accountability

Proficiencies with Microsoft products as well as CRM and other media and hospitality related softwares

Types 90 wpm

Some Spanish – novice verbal and written

References Enclosed

Contact this candidate