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Customer Service Security Guard

Brooklyn, New York, United States
August 13, 2018

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Jewry Dorvilus

**** ************

Brooklyn, NY **212



My extensive background in the customer service and security fields has prepared me to face any challenges in the workplace, and I feel that it will enable me to make a valuable contribution to a position serving customers of your establishment. Virtually all of my employment history has required me to exercise clear concise communication skills and promote customer satisfaction.


Supervisor, United Parcel Service, Manhattan New York 2015-Present As a supervisor at UPS I am responsible for running an operation consisting of 4 to 5 employees. I make sure package handling, truck loading and vendor relationships are working fine. Common duties consisted of monitoring package handlers, making sure packages are loaded correctly and trucks are departed on time, setting schedules, preventing company losses, ensuring safety standards compliance, and reporting to managers.

Customer Service Representative, Best Buy, Manhattan, New York 2011-2014 As a Best Buy sales associate I had a frontline responsibility in assisting customers to find the perfect solution. I was responsible for building profitable relationships to solve customers end to end needs using full range products services and solutions. I also partnered with other employees to hand to or add to complete the sale. Security Guard, Mac Times Square, Manhattan New York 2008-2010 As a security guard working at Mac I was part of a team responsible for securing the premises in this high volume location. My duties consisted of monitoring security equipment, inspecting equipment access points and permitting entry. Security Guard, All Star Security, Manhattan New York 2005-2008 As a security guard working for All Star security I was responsible for providing VIP security services for celebrities such as Jennifer Lopez, Bernard Hopkins, Snoop Dogg in different high end venues such as Highline Ball room, Tao, 1 oak Hamptons, The Box, Marquee New York .


Borough of Manhattan College Liberal Arts Degree 2017 SKILLS

With my extensive background in the customer service and security fields, I have developed very strong customer service skills, attention to detail, ability to work under pressure, leadership, adaptability, time management, conflict resolution, integrity and professionalism skills.

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