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Customer Service Executive Assistant

Ras al-Khaimah, Ras al-Khaimah, United Arab Emirates
SGD 3300-3500
August 13, 2018

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B E R N I L Y N O R B I T A / M o b i l e : * * * 7 7 2 3 5 8 4 Page 1

Position Desire:

Any vacant position may suit my

knowledge & experience.

Special Skills

Knowledgeable in AutoCAD 2008 and

ORACLE (Opera System)

Proficient in Windows Platform: 98, 2000,

XP, MS Word, PowerPoint, Excel and

Windows 7

Transcribing and encoding medical


With good communication skills.

Commits dedication to work.

Initiative, willing to learn and be trained.

Flexible, can handle multi-tasking job and

can work under pressure with minimum


With positive interaction with different

status and levels of people.

Personal Attributes:

be honest and trustworthy

be respectful

possess cultural awareness and


be flexible demonstrate sound

work ethics




To become a part of a well-established company where I could share and expand my knowledge I have gained in my education, training and work experiences.

Work Experience:

Central Coordinator

Emirates Glass LLC – A subsidiary of Dubai Investments May 2016 – 26th June 2018 (end of contract)

Dubai, United Arab Emirates

Work Responsibilities:

Coordinates, and has direct responsibility for, a project or specific set of tasks related to department etc.

Organizes and implements administrative systems and procedures performing necessary support duties.

Draft, edit and prepare correspondence, reports and other material using word processing, spreadsheets and/or databases.

Contributes to department goals by accomplishing related duties as required.

Ensurance of inter-company / inter-departmental / inter-branch / inter-office coordination communication process with all employees on various management directives.

Knowledge Skills and Abilities:

Excellent interpersonal and communication skills.

Ability to prioritize work in an environment with multiple and conflicting interests.

Administrative Assistant

First Free Zone FZ

December 2012 – January 16, 2016 (end of contract) Dubai, United Arab Emirates

Work Responsibilities:

Assisting business licensing in free zone/onshore and offshore companies.

Assisting visa application in the UAE.

Provides mid- to high-level executives in a corporate setting with clerical, administrative, and customer service support.

Sending correspondence, providing callers with information, maintaining corporate and confidential records and files, and managing schedules.

Provide administrative support to ensure that operations are maintained in an effective accurate manner.

Research and assist with the preparation of motions, policies and procedures.

Perform other related duties as required.

Mobile: +971-**-***-****

e-mail address:

B E R N I L Y N O R B I T A / M o b i l e : 0 5 2 7 7 2 3 5 8 4 Page 2 Knowledge Skills and Abilities:

Effective written communications skills

Ability to maintain a high level of accuracy confidentiality concerning financial and employee file.

Knowledge of office administration and book keeping procedures effective verbal and listening communications skills.

Possess cultural awareness and sensitivity.

Receptionist/Admin Staff – HR Department

RAK Precast

May 2012 – December 2012 / Ras Al Khaimah, United Arab Emirates Work Responsibilities

Answer all incoming calls and handle caller’s inquiries whenever possible.

Re-direct calls as appropriate and take adequate messages when required.

Greet and assist visitors and also other staff as requested.

Provide administrative services as needed.

Pick up and deliver the mail and perform other related duties as required.

Knowledge Skills and Abilities:

Computer skills including the ability to spreadsheet and word processing programs at a highly proficient level.

Effective verbal and listening communications skills.

Analytical and problem solving skills

Decision making skills.

Receptionist – Front Office Department

Al Hamra Fort Hotel and Beach Resort by Hilton

February 2011 – April 2012 / Ras Al Khaimah, United Arab Emirates Work Responsibilities:

Achieve positive outcomes from Guest queries in a timely and efficient manner.

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.

Demonstrate a high level of customer service at all times.

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Follow company brand standards.

Assist other departments, as necessary.

Educational Qualification

Medical Transcription and Encoding -


(MTC Academy)

Cavite City, Philippines

June 2006 – October 2007


Rosario National High School

Rosario Cavite, Philippines

2004 – 2005

Courses Training:

Customer Service

OHSEC, Dubai – United Arab Emirates

August 2015

Business Writing

OHSEC, Dubai – United Arab Emirates

August 2015

Autocad (Basic)

STI College, Cavite Philippines


Personal Data

Date of Birth : May 25, 1988

Marital Status : Single

Nationality : Filipino

Language Spoken : English, Tagalog

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Skill in dealing diplomatically with the public under stressful conditions.

Knowledge of Opera System and methods of updating databases.

Ability to effectively communicate.

Service Associates – Executive Office

Traders Hotel by Shangri-La

May 2010 – November 2010 / Manila Philippines

Work Responsibilities:

Responsible for providing complete support to the Executive Assistant Manager

Maintains confidentiality in all matters of such nature and ensures smooth workflow in the department.

Responsible for filing and controlling confidential documents of the administration.

Performs/handles all other duties as required.

Core Competencies:


Filing and Records Management

General Administration

Other Duties

Receptionist/Administrative Staff – Legal and HR Department Medialink Contact Solutions Inc.

May 2009 – May 2010 / Makati City, Philippines

Work Responsibilities:

Handle incoming / outgoing calls and divert to the respective persons.

Re-direct calls as appropriate and take adequate messages when required.

Welcome customers and visitors and directing them appropriately.

Organize incoming and outgoing documents accordingly.

Check fax machine for incoming faxes & delivers to appropriate personnel.

Assist HR Department

Other office tasks as assigned by Legal and HR Department. CHARACTER REFERENCES:

Available upon Request

I hereby confirmed that the information stated above is true and correct. Bernilyn Orbita


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