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Customer Service Manager

Location:
South Africa
Salary:
10 000
Posted:
August 12, 2018

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Resume:

CURRICULUM VITAE

OF

THEMBEKILE GLORIA SIBIYA

PERSONAL DETAILS

Surname : Sibiya

First Names : Thembekile Gloria

Date of Birth : 84-05-11

Identity Number : 840-***-**** 087

Postal Address : 132 Sobantu Crescent

Lot 3071

Chesterville

4001

Contact Number : 073*******/084-***-****/ 083-***-****

Home Language : IsiZulu

Other Language : English (speak, read and write)

Afrikaans (read and write)

Gender : Female

Nationality : South African

Marital Status : Married

Health : Good

Drivers Licence : Code C1 (Code 10)

EDUCATIONAL QUALIFICATION

SECONDARY EDUCATION

High School Attended : Bonela Secondary School

Highest Standard Passed : Matric

Year : 2001

Subjects Passed : English

Accounting

Biology

Afrikaans

Typing

TERTIARY QUALIFICATION

Name of Institution : University of South Africa (Unisa)

Name of Qualification : Bachelor of Education (Intermediate and Senior Phase)

Year Obtained : 2018

EMPLOYMENT HISTORY

Current Employer : Woolworths Position : Department Manager Duties : Managing team, training, coaching, recruiting and performance management of team members while maintaining the company culture. Increasing sales by ensuring good customer service, maintaining of store image. Promoting stock, minimising stock loss through compliance with procedures. Ensuring staff give great customer service and monitor financial performance.

Previous Position : Administrator Duties : Printing daily reports and auditing them, handling of petty cash, issuing floats to cashiers, compiling of till discrepancies capturing staff scheduling and leave on the system, dealing with staff pay queries, ordering of stationery for the store. C Capturing contractor invoices on the system to head office and following up on them.

Previous Employer : Pep Stores Previous Position : Store Manager Duties : Increased sales by ensuring good customer service, maintenance of store image, presentation and promotion of stock, minimising stock loss through compliance with security measures, stock and cash handling procedures. Ensure administration duties within the store are in accordance with company guidelines. Managing team, training, coaching and performance management of team members while maintaining the company culture. Capturing staff pay and leave on the system, distribution of uniform to employees and maintaining a record, authorising for staff.

REFERENCES

Name : Nancy Naicker Company : Woolworths Position : Line Manager Contact Number : (031-***-****

Name : Laila Rajad Company : Woolworths Position : Previous Line Manager Tills Contact Number : (031-***-****

Name : Precious Mngadi Company : Pep Stores Position : Senior Manager Contact Number : (031-***-****



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