Sign in

Manager Management

Kissimmee, Florida, United States
August 14, 2018

Contact this candidate


LUIS FIDALGO Contract Manager

OBJECTIVE: To secure a Manager position. Add value to the organization through innovative cost saving while observing business needs.



Vendor Manager 10/17-Present

Develop, implement, and troubleshoot vendor management swimlanes for IT-BPO and other Tier 1 providers.

Routinely teach, develop SOP’s, and establish quality standards for contract revision, determination of risk/liability and other parameters.

Train FA on Oracle ePro and other solutions.

Continually develop better monitoring systems for SLA’s.

Fiscalize Tier 1 vendors on SLA’s, negotiate reconciliations where possible and engage the business partners on a regular basis for input on modifications.

Cooperate with Corporate Procurement in the negotiation of new, amended, or expanded SLA’s in MSA’s, Amendments or SOW’s as needed.

Serve as liason on IT projects impacting the enrollment and billing segment. Jointly develop contractual terms, SLA’s, covenants and other restrictive clauses.

Develop financial analysis formulae for projection and budgeting purposes.

Continually develop automation procedures for data mining and gathering.


IT-System Analyst 5/2017-10/21/17

Lead the licensing team in negotiations with Microsoft for enterprise-level agreements including multiple platforms.

Consistently deliver well constructed higher complexity solutions including tactical and strategic IT solutions involving contracts, SOW’s and other legally binding documents to internal clients as well as external partners, vendors, and suppliers while maintaining the highest standards for corporate and individual accountability across departmental platforms.

Perform license entitlement reconciliations for internal and external audits.

Lead internal audits in order to properly gauge utilization/compliance rates.

Lead multidisciplinary teams for implementation and roll out complex technological solutions.

Software asset life cycle management experience including planning, strategic acquisition, development of policies and procedures along with the workflow and swim lane management.

Additional training and seminars on FLEXERA, PeopleSoft ePro, and other Oracle solutions.

Determine the contracting approach, necessary tools and supporting data for mid-complexity acquisitions on a consistent, correct, and uniform fashion.

Considerable experience ascertaining, managing, and understanding legal, risk, contract language as well as their business implications, licensing requirements and industry standards.

Over 15+ years of successful contract negotiation experience in mid-high complexity acquisitions in the areas of Technology related Services, support, and maintenance.

Strategic, tactical, and practical knowledge and experience of the RFP/RFQ process.

Proven ability to drive organizational change and influence across departments and at all levels of management, including executive leadership.

Excellent written and verbal communications skills, fully bilingual and computer saavy.

Solid contract drafting and legal expertise in mid-high complexity acquisitions and negotiations.


Procurement Specialist-IT 3/2015-5/2017

Strong knowledge of global strategic sourcing, including but not limited to the RFQ process, bid analysis and budget impact.

Assist in the modeling and implementation of a new automated procure-to-pay system, Oracle’s People Soft Contracts.

Self-starter and highly motivated negotiator with encyclopedic knowledge of contract, tort, employee & benefits law as well as financial and business concepts including general accounting principles among other.

Well versed in Florida Blue and affiliates’ contract administration policies, procedures, and regulatory requirements

Daily activities include a high degree of interaction and collaboration with both internal stakeholders and external resources as well as executive leadership when needed.

Provide useful business intelligence and influence vendor selection and strategy across all levels, including executive leadership.

Represent Florida Blue and affiliates on a daily basis as the single point of contact with multiple suppliers during RFQ and RFP processes.

Maintain, uphold, and promote strict compliance with corporate policies and procedures relating to Business Ethics, COMPASS, Code of Conduct, in addition to the specific procurement regulations as established by the Federal Government.

Manage, contribute, and promote continuous process improvement by proactively identifying and taking action to improve ePro and related workflows.

Complex contract negotiation and financial risk management.


Procurement Contract Specialist 2/2014-12/2014

Strong knowledge of global strategic sourcing, including but not limited to the RFQ process, bid analysis and budget impact.

Assist in the modeling and implementation of a new automated procure-to-pay system, Oracle’s People Soft Contracts.

Complex contract negotiation and financial risk management.

Extract, process, modify & update contract data across various systems and platforms.

Coordinate downstream effects of pricing, marketing on existing contract base and provide training and guidance to other departments.

Participate in the development of strategies for improving benefits gained from vendors.

Focusing efforts on meeting business requirements for implementation of a new PeopleSoft platform and subsequent production roll-out.

Maintain a proactive relationship with senior managers and solving business problems.

Train and supervise additional resources in a concerted effort to meet business goals.

Contract revision and interaction pertaining to strict compliance with Florida Blue and governmental regulatory standards.


Asst. Secretary to BOD: 3/2013-2/2014.

Relevant responsibilities utilized in this position:

oDesign and execute software license optimization programs.

oImplement software asset management protocols, workflows, and swimlanes for procurement/purchasing departments.

oPerformed hardware and software inventory including virtualization information.

oCatalogued and examined database editions, options and management packs as a renewal strategy in order to optimaze and manage software licenses.

oNegotiate with vendors, suppliers, providers and distributors for IT hardware, software; renewals, user conversions.

oNegotiate several service level agreements, TSA’s in order to guarantee operational efficiencies.

oPerformed inventory and maintain ledgers and monitor software licenses as well as other legally binding agreements with vendors, suppliers and clients.

oCollaborate with IT in order to assess their needs and to ensure no business interruption events occurred. Designed and implemented a zero-defect policy.

oDeveloped different global supply sources and issue RFQ’s, RFP’s for any needed or new items not covered by present arrangements with existing vendors/suppliers.

oScrutinized bids for compliance with bid specifications and made recommendations for awards to the CEO or CFO.

oEnsure compliance with internal USPM financial controls and GAAP accounting policies/procedures in all legally binding agreements including purchasing.

oProvide budget/cost analysis and prepares forecasting and/or budget development to COO, CFO and Chairman of the BOD.

oStandardize ontologies across several vendors and re-negotiated renewals.

oEstablished credit limits and terms for different accounts independently of the CFO and as approved by the CEO.

oLead the strategic procurement and disposition functions for equipment, materials, and systems related to new stores in US and Mexico, remodels, and special projects as well as for pool resources including tractors and trailers, mobile nursing units and contract services for support departments.

oPrimarily responsible for vendor management, including strategic risk management, forecasting and cost efficiency analysis among other tools and skill set.

oComplex project management and roll-outs of new technologies, products and services.

oProficient and proven at supervising, leading and managing staff ranging from 2-50.

Primary duties included strategic sourcing at local and international levels, contract revision, negotiation and modification. Primary duties also encompassed procurement swim lane streamlines and vendor management for companies ranging from Avaya to UNIX. Additioinal duties included daily interaction with business units in order to assist any and all related business procurement services. Duties also included ensuring business standards as well as federal governmental regulatory standards were being met while contracting with diverse suppliers and vendors. The latter included the revision and supervision of work done by other procurement professionals.

Daily operations also included strategic sourcing on a global scale for diverse projects across several business units, platforms and clients. Coalesced and discerned clause fields as part of a business effort to streamline statutory compliance in existing contracts in alignment with corporate guidelines and ensuring across the board completion utilizing Agile PM among other.

Responsible for managing software license agreements including calculating entitlements and compliance/user counts.

Additional skills and experience in projection of expenses and cost analysis. Complete experience in evaluating performance capabilities of subordinates and establishing development and training programs. Experience in developing, recommending and implementing corrective discipline policies. Thorough knowledge of applicable labor, employment and benefits law.

Actively negotiated contractual agreements with software and hardware providers including, inter alia, LightEdge Solutions, Baptist Healthcare, Health Labs, QUALCOMM, IBM, Level3Communications, Dell, Oracle, and Microsoft.

Performed informal mediation between healthcare staff and IT departments, negotiated expectations pertaining to each sector and brought about a peaceful resolution to long-standing conflicts.

Successfully provided software tools to call-center through competitive bidding, vendor research and RFQ’s.

Toledo & Toledo, PSC San Juan, PR

Attorney At Law 2012-2013

Procurement Sr.Manager

Responsible for selecting, ordering, and coordinating materials or services for production, office, and/or staff requirements, basing selection on engineering and specifications, as well as driving continuous improvement regarding price, quality, service, delivery performance, and lead-times. Performed as Lead negotiator for Oracle 9i dbase upgrade for the Department of Transportation.

Managed the Microsoft Enterprise Agreement for DTOP among others.

Measured supplier performance and ensured improvement, including working the various IT functional areas and suppliers to reduce defective or unacceptable goods or services.

Processed orders, change orders, order acknowledgements, RMAs, and other transactions daily.

Led the formation of a Procurement Department and served as principal negotiator supervising a staff of three sourcing specialist professionals. As a key player in the turnaround efford and in conjunction with the guidance of the CFO, I was in charge of negotiations and other daily operational complex proceedings involving all manner IT hardware/software suppliers for the Tourism Industry of PR.

Created performance development and training initiatives with emphasis on zero defects.

Trained staff in negotiating methods, mediation and other general strategic procurement procedures.

Adusar Muniz Goyco Seda & Perez Ochoa, P.S.C. San Juan, PR

Litigation Department Associate, Special Counsel 2006-2008

Worked closely with business owners, vendors and suppliers to align business needs.

Performed large contract data extractions across several platforms in order to develop a proper technology inventory.

Monitored technology inventory and worked with IT personnel in advance of renewal dates in order to ensure business continuity.

Primarily responsible for keeping a detailed ledger of negotiations, defects, disputes and their respective resolution as the need arose.

Quiñones, Sánchez & Guzman P.S.C. San Juan,PR Trial Attorney. 2005-2006

Under special counsel arrangement, the main duties entailed general legal advice on bid compliance with specifications within a governmental framework.

Lead negotiator for the service level agreements, IT hardware and software among other services, for the Department of Transportation.

Provide training and guidance of new procure-to-pay systems.

Goldman, Antonetti & Cordova, P.S.C. San Juan, PR

Labor, Employment Benefits Associate 2000-2005

Contributed to establish the purchasing policies - and ensured compliance with same- for the Health Care Practice Group.

Led the implementation and training for the procure-to-pay system for the existing as well as new suppliers for the Health Care Practice Group.

Experience in corporate and business reorganizations, litigation and negotiations including collective bargaining agreements between public corporations, commercial and residential foreclosures including bankruptcy cases.

Receive requisitions and verify against requirements for quantity, quality, among other specifications.

Serve as principal liason between vendors and suppliers.

Developed supply sources ona a global scale and issued RFP’s, RFQ’s for new items/categories.

Closely monitored the existing agreements for renewal dates, critical notifications and worked with IT and Admin staff in order to assess the needs for renewals in order to ensure business continuity.

Bufete José A. Cuevas Segarra San Juan, PR

Trial Attorney. 1996-2000

Worked with business leaders in and through the Chamber of Commerce to become integrated throughout the purchasing process.

Wrote RFP’s pursuant to business needs.

Examined bids and rendered opinions on compliance issues with bid specifications.

Negotiated open blanket purchase orders as needed for continued services, subscriptions and service-level agreements.

Maintain ledgers on negotiations, contracts, agreements, e-mails and other legally binding documentation.

Gained civil trial experience in health law and negligence lawsuits, contract disputes and other civil trial law.


University of Puerto Rico School of Law San Juan, P.R.

Attorney At Law. May 2000.

Tulane University New Orleans, La.

Bachelor in Science. (Psychology.) Aug 1990.

Ponce School of Medicine Ponce, P.R.

School of Medicine 1990-1994.

Cupeyville School Cupey, P.R.

High School Diploma 1986.


Supreme Court of the United States.

United States Court of Appeals for the First Circuit.

Supreme Court of PR .


Fully Bilingual: Speak, read and write fluent English and Spanish. MS OFFICE Computer savvy. Adept in: ORACLE People Soft Contracts 9.1, Corporate FOCUS, IBM, SunMicrosystems, UNIX, Paychex, HRIS, ERS, ARCHER, ADP, QUICKBOOKS,MS OFFICE PRO SUITE, EXCEL, WORD, SQL Dbase and other.

Professional Associations/Honors:

Health Lawyers Association, American Trial Lawyers Association, American Bar Association, American Medical Association. ELA Global Handbook contributor. ATLA Ambassador, LULAC member, National Business Institute, Council on Education Management Speaker.



Enterprising and highly skilled.

Results oriented.

Business Team player.


Fanatic of corporate, legal and operational efficiencies.

Easy going, fair and cool under pressure.

Avid SCUBA diver, NITROX certified, amateur photographer.


Susan Osborne

IT Manager

Alex Guell

Sales and Business Development Executive

Darcy Anurca

IT Procurement Sr, Manager

Joseph Tenga

Chief Informations Officer

US Preventive Medicine

Contact this candidate