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Customer Service

Egypt, Arkansas, United States
August 14, 2018

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Sherif Ahmed Ali Saber

Personal Information

Birth Date 18/11/1987

Nationality Egyptian

Military Service Exempted

Address ** ***** ***** - ** ******

Mobile 010********



I am seeking a challenging position in a reputable company where my qualifications and my experience can be well utilized,an enthusiastic vision, problem solving with logical thinking with the sense of leadership will enable me to obtain more responsible position Academic Studies

University Degree B.SC of Management Information System University Modern Academy

General Appreciation V.Good

Date of Graduation july 20

Current Work

Working at Sawa Payment Systems February 2014 till now Position :Marketing and communication representative

Proactively create selling opportunities

Building & maintaining strong partner relationships

Promote services through public relations initiatives.

Develop marketing communications campaigns.

Identify, develop and execute communications strategy for key media contacts and customer references

Co-ordinate with plans all important communications with business partners, employees, newly and potential consumers

Organize events at which their clients can meet with the public to increase product awareness or knowledge the services or recent developments

Proposing and manage advertising on behalf of their clients

Controlling information output, handle incoming requests for information from media outlets.

Maintaining and developing relationships with existing customers in person and via telephone calls and emails

Challenging any objections with a view to getting the customer to sign for our service .

Co-operate with the key account manager to organize the needed advertising indifferent methods .

Collect and analyze data on customer demographics, preferences and needs to identify potential markets affecting our service

Provide documents and reports and maintain them in order to answer clients or senior officials queries.

introduce and Train the new clients for using the company services Pervious Work Experience

Summer Training at National Bank of Egypt August - September each ( 2005 - 2006 - 2007 ) Position : Helpdesk, Customer service agent

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Train computer users. Maintain daily performance of computer systems.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved. Worked at Americana ( Manama, Bahrain ) March 2009 till October 2011 Position : System Analyzer, Point of Sale Coordinator

Working with customers/employees to identify computer problems and advising on the solution

Logging and keeping records of customer/employee queries

Updating self-help documents so customers/employees can try to fix problems themselves

Working with field engineers to visit customers/employees if the problem is more serious

Testing and fixing faulty equipment

Research required information using available resources;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Own Business

Running my own business as owner of UR Stickers page on Facebook

design ad format all Advertisingbased on 2d designs starting from 2013 Worked at Etisalat Egypt Jan 2012 till October 2012 Position : Call center agent

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Process orders, forms and applications

Identify and escalate priority issues

Follow up customer calls where necessary

Document all call information according to standard operating procedures

complete call logs

Produce call reports

Worked at Yellow Pager February 2013 till August 2013 Position : Media Consultant

Offer social media campaign including ( logos, banners, flyers Computer skills

V. good commend of Microsoft Office 2007

Excellent knowledge of windows and Internet

Professional knowledge of SQL Server & A+

Certified from New Horizon ( Bahrain )

Graphics Diploma ( Photoshop, )

Certified from Russian Center for Science and Culture ( Cairo ) Technical Skills

Expert System Solutions

Compris System

Jupiter System

Application Oracle 10g

Relevant Skills :

Communication Skills : Articulate

Ability to provide specific details supported by concrete examples.

Explain objectively without evacuation

Problem solver

Interpersonal skills : Modest

Ability to work under pressure

Multitasked Character

Self motivated

Goal oriented

Presentational and negotiation skills


Provided upon request

Language Skills

Arabic : Native

English : Fluent in both reading and writing

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