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Customer Service Representative

Gainesville, Georgia, United States
August 14, 2018

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Winfrey Nell Westerbeck

**** *************

Oakwood, GA 30566



Energetic achiever with more than 20 years experience in customer service, management, and office administration. Afast learner, an excellent problem solver, a team player and organizer of systems. Dependable, excellent communication skills and always willing to help others.


MARSHALLS 2013-2017

Cash Admin Officer - Gainesville, Ga

Set up drawers daily, initiated deposits, balanced money in safe, assisted in backroom as needed regarding processing of clothes, and purses etc.


Customer Service - Branch - Gainesville, GA

Accounts receivable, receiving and tracking radios, assisting customers via phone and at front desk.

Account Admin Specialist - Corporate-Lawrenceville, GA

Checking orders received against invoices, preparing checks for vendors, processing received checks, preparing deposit slips, viewing and distributing mail, and assisting others as needed.

● Received awards for lowering outstanding balances.

● Transferred from branch to corporate.

MOTOROLA, INC. 1991-2001

Technical Field Representative-Dealer Support-Suwanee, GA 1998-2001

Customer Service support for national and international distributor & dealer network, as well as consumers. Support elements include order taking, orderstatus, pricing, and return item status. In addition, provide diagnosis and repair support for consumers.

●Average weekly savings of $1,500 by repairing warranty radios rather than replacing them.

●Converted "general public" inventory to meet "business model" requirements,generating over $8,000 of additional revenue.

Awarded "company recognition" awards for numerous customer appreciation letters and calls, Received Customer Service Representative of the Month Award.

●Selected as Core Team Member for Emergency response team.

●Promoted from non-exempt to exempt position within the first six months of work.

Customer Service Coordinator - Repair Facility-Rockford, IL 1995-1998

Resolved customer service issues including missing accessories, missing radios, replacing radios, monitoring status of radios throughout the repair and shipping process. Trained customer service representatives, trained and supervised office personnel. Supervisor of emergency response team.

● Researched, located and recovered missing, incorrect product shipments. Recovery efforts netted approximately 2% of total repaired inventory.

● Instrumental in organizing the Motorola Emergency Response Team.

● Modified procedures for outgoing mail that saved time and reduced shipping costs.

Administrative Positions - Mt. Pleasant, 1991-1995

Responsible for shipping repaired items, and Controlling ACCounts Receivable and Accounts


●Aided management in the cause and resolution of Cross-departmental issues.

●Set-up credit card payment system including writing operating procedures.


Bachelor of Arts Degree

Iowa Wesleyan College Mt. Pleasant, IA


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