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Customer Service Sales

August 14, 2018

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Donna Westcott

**-*** **** ***

Cochrane, AB T*C 2J5

cell 403-***-****

Professional Profile

Career Objective

I am looking for a fulltime position preferably office work but am capable of doing retail also. I am seeking a position with new challenges, to be able to use my previous skills and to learn new ones. I have worked in Accounts Payable, Receivables and Payroll. I look forward to discussing my resume further with you and how I would fit into your company.

Personal Profile

Excellent interpersonal and communication skills. Highly motivated. A fast learner. Professional and approachable. Goal oriented, honest and I work with integrity. I am dependable, and a conscious worker. I can handle stressful situations. I enjoy working and helping the public. I am committed to delivering exemplary customer service I am able to adapt to changes, can easily multi-task and enjoy working in a fast pace environment. I enjoy traveling, horseback riding and dancing. I speak French. I was the past president of the Bow Meadows Community Association which I served 2 years. I was also a member of the Cochrane Activettes for 10 years. I worked for Cochrane Chamber of Commerce. Skills Summary

Office Manager Office Administrator Receptionist Customer Service Travel Consultant Data Entry Sales & Marketing

Professional Experience

Safeway/Sobeys – Cochrane November 2015 – Present

Part time cashier, dealing with customers and processing their grocery orders through.

JC Travel Ltd.- Cochrane November 2017- November 2017

Travel Consultant, answering the phone, dealing with customers, taking and giving pertintent. Invoicing customers.

Tim Hortons – Cochrane November 2015 –November 2017

Trainer/Supervisor, the postion demonstrates key management skills such as organization, teamwork, communication, coaching and interpersonal skills to the Restaurant Manager, Team Members and new Team Members. This position focuses on teaching both technical and guest service skills to ensure an Exceptional Guest Experience. Balancing the tills, assigning daily duties, monitoring Team Members that they are properly doing their jobs, dealing with customer service. Laura Canada – Balzac January 27, 2015 –October 2015

Fashion Consultant, giving customers excellent customer service by having product knowledge of brands and private labels, merchandise location and wardrobe building. Meeting the customers needs providing service that is second to none. Price mark downs, and receiving. I received the top 10 sales consultant in Canada in July 2015. Safeway – Cochrane January 15, 2012 – October 31, 2014

Cashier, giving customers a World Class Shopping experience. Being personable, making sure the customer’s needs are met, assisting them when needed. Being prompt, efficient and accurate. I have been trained for self-check out, plus for 2nd which is Office Administration and back up to the 1st in charge. I was awarded TOP CASHIER for the month of June 2012. Have taken courses, Cultural Comfort, Money Skills & Violence and Bullying In The Work Force.


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Cochrane Wealth Management Raymond James. June 2010 - October 27, 2011

My position was the Marketing Assistant. In addition to being responsible for creating and distributing, newsletters and advertising pieces. I also took care of planning and implementation for our many educational seminars/workshops and client appreciation events. I was also responsible for client development and interaction within the community. I worked on entering leads and contacts into our Client Relationship Management system data base.

Cochrane Sports Physiotherapy & Massage February 2010 - December 2010

Office Manager, Accounts Receivable, Payable, Payroll, Receptionist. I was involved with educating the public regarding private billing payment policy. Obtaining billing information, booking appointments, filing, reminding patients of their appointment. Check billing sheets that clients were billed correctly, doing up day sheets and monthly reports. Facilitate communication between morning and evening staff regarding situations of the day. Manage patient flow to decrease waiting times. Chart management. Calling doctors office to request X-rays, MRI’s on patients. Worked with In Touch Patient booking system. Assist therapists in the treatment area with modalities. Scheduling of office staff, doing insurance claims for MVA patients. Keeping patient confidentiality. Banking & mail, ordering supplies, laundry and cleaning.

Travel Consultant For 14 Years February 1997 – January 2011

I worked extensively with clients, learning to take and give pertinent travel information, organization, knowledge of destinations and product familiarity. Making booking arrangements, maintaining client files, promoted specialized travel programs – event nights, print media advertising. Customer Service Relations, Sales, Accounts Receivable and Payable. Meet budgets, sales goals and annual revenue targets. Make sound decisions and meet deadlines. Insurance Sales, I worked on Apollo and Sabre computer booking programs. Being involved within the Travel Industry was and still remains my passion. I worked for Integrity Travel for 5 years also with Algonquin Travel/CDN, World Renowned, Marlin Travel and as an independent agent with Holidays Plus.

Additional Functional Expertise

I have worked with Microsoft Outlook, Microsoft Office Excel, Microsoft Publisher, Maximizer, Adobe Illuustrator C52, Explorer and Quick Books. I am well versed on the internet, emailing, filing, photo copying, faxing, scanning and phone systems, and cashier. Education


Certification – Travel Consultant

Calgary, Alberta

Business Communications, Sales & Marketing, Accounting, Computer Skills, Geography & Travel PIERREFONDS COMPREHENSIVE HIGH SCHOOL

Graduated High School Diploma

Pierrefonds, Quebec

References Upon Request.

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