Customer Service Pharmacy Technician

Angelica Withers

**** *********** **, ***** ****** Rock, AR 72117 H: 501-***-**** C: 501-***-**** *****************@*****.*** Customer-oriented Pharmacy Technician bringing 5 years of experience and strong background in hospital pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. HIPAA

Prepare bubble packs

Assisting pharmacists

Multitasking

Interpersonal communication

Interpreting orders

Intravenous admixture preparation

Answering customer questions

Typing medication labels

Patient confidentiality

Processing payments

Drug storage procedures

Updating medication histories

Pharmacy and customer records management

Manual and automated medication dispensing

Pharmacy Technician, 03/2018 to Current

Kroger Pharmacy – North Little Rock, AR

Collected co-payments or full payments from customers. Answered incoming phone calls and addressed questions from customers and healthcare providers. Resolved non-routine issues like third-party billing, computer system and customer service issues. Maintained proper drug storage procedures, registries, and records for controlled drugs. Counted, measured and compounded medications following standard procedures. Communicated with prescribers to verify medication dosages, refill authorizations and patient information. Reviewed and verified customer information and insurance provider information. Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

Communicated regularly with physicians, nurses, insurance companies and managed care organizations. Completed accurate cycle counts, inventory management and will-calls for customers. P S

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Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

Hand counted control medications, measured liquids and reconstituted antibiotics. Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).

Regularly stocked shelves, rotated stock and checked for expired medications. Efficiently operated cash register and handled cash, checks, and charge transactions. Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

Pharmacy Technician II, 03/2015 to 02/2018

CHI St. Vincent - Infirmary – Little Rock, AR

Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques. Maintained proper drug storage procedures, registries, and records for controlled drugs. Answered incoming phone calls and addressed questions from customers and healthcare providers. Counted, measured, and compounded medications following standard procedures. Reviewed and verified customer information and insurance provider information. Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels. Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.

Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.

Verified and labeled prescriptions with the 8 point check. Compounded and repackaged medications, including unit-doses, topical medications and sterile products. Properly cleaned and maintained department equipment such as IV hoods. Receptively answered customer questions and helped locate desired items in the pharmacy. Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions. Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care. Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Licensed Sales Agent, 08/2014 to 01/2015

TeleTech Sherwood – Sherwood, AR

Reported policy changes and company conditions affecting customer satisfaction. Followed up with customers on unresolved issues.

Displayed a consistent positive attitude towards customers, peers and other personnel. Analyzed customer requirements to determine which products or services would provide the best fit. Provided extensive clerical and administrative support to department staff. Researched topics and completed due diligence to resolve issues in a timely manner. Pharmacy Technician, 10/2013 to 05/2014

Baptist Health Medical Center-Little Rock – Little Rock, AR Maintained proper drug storage procedures, registries, and records for controlled drugs. Answered incoming phone calls and addressed questions from customers and healthcare providers. Counted, measured and compounded medications following standard procedures. Restocked automated medication dispensing equipment. Managed supply procurement and management processes. Hand counted control medications, measured liquids and reconstituted antibiotics. Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions. Properly compounded and dispensed medications as prescribed by doctors and dentists. Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care. Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

Prepared medications such as emulsions, liquids, powders and ointments. Regularly stocked shelves, rotated stock and checked for expired medications. Customer Service Representative, 02/2009 to 09/2013 Cardinal Health – North Little Rock, AR

Scheduled weekly inventory pickups and deliveries with vendors. Recommended alternative items if product was out of stock. Directed calls to appropriate individuals and departments. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Politely assisted customers in person and via telephone. Routinely answered customer questions regarding merchandise and pricing. Scored in top 10% of employees in successful resolution of issues Described product to customers and accurately explained details and care of merchandise. Built long-term customer relationships and advised customers on purchases and promotions. Learned, referenced and applied product knowledge information. Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.

Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Bachelor of Science: Biology, 2013

University of Arkansas at Little Rock - Little Rock, AR Completed a patient care technician four week training at a local hospital. Volunteered at Arkansas Heart Hospital in the Emergency Department. Highly skilled in customer service

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