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Service Customer

Location:
Albuquerque, New Mexico, 87110, United States
Posted:
August 12, 2018

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Resume:

Jonathan A. Jones

PO Box ***** Albuquerque, New Mexico 87176

505-***-****

ac6mzl@r.postjobfree.com

Objective

Qualifications The knowledge and years of experience I possess in delivering exceptional service will contribute to the continued growth and delivery of top notch service. I will fulfill all responsibilities required and expected by your organization. I will ensure excellent service is delivered to customers consistently and retain good client relations. I am very knowledgeable in operating computers, printers, phones and fax machines. I have a mechanical background and have the ability to repair a wide range of vehicles. I also have experience in maintaining and preparing homes for resale or rental. Working for the largest factory certified appliance repair company in the world I acquired factory training as well as continued self-taught information from detailed schematics, diagrams, and delivered quality high demand in home repairs of a wide range of household appliances. I controlled every aspect of the scheduling, customer contact, rescheduling due to lack of availability of parts for repair, as well as stock for the van and customers needs. I also maintained in vehicle cellular broadband and computer, as well as submitting receipts and daily information via email, text, in vehicle broadband, landline, and phone as data required per company guidelines. I have done contract work for a telecommunications company installing wireless broadband in remote areas. Duties included dealing with residential and commercial installations, installing line of sight access points to support a rapidly growing customer area, appropriating, cabling, and maintenance of towers of many different shapes, sizes, and locations. This also included safety measures that varied from site to site and de-icing the towers when necessary as well as installation and pin out of cat 5 cabling. I have also held a NM pesticide commercial technician license. I have operated my own businesses as well as hired on and done contract work when needed. I am willing to work hard to fulfill all job obligations as safely and quickly as possible with both common sense and strictly adhering to safety guidelines and maintain company policy throughout.

Experience Investment Coordinator (CEO), Optimum Investments LLC.

2006 to Present Date Albuquerque, New Mexico

Responsibilities include all Real Estate activities involving purchasing, maintaining, making necessary repairs and selling properties within New Mexico.

Mobile Mechanic (Owner Operator), J&D Services

1996 to Present Date Albuquerque, New Mexico

Responsibilities include mechanical work and a wide range of repairs required to maintain vehicles. I control all aspects of the business including bids, acquiring new customers and servicing long term clients to ensure customer satisfaction. References of satisfied clients available upon request.

Appliance Technician, A&E Repair Service

2012 to 2014 Albuquerque, New Mexico

I repaired a wide range of appliances including being the only company that would service Samsung and Bosch. In turn I quickly accustomed myself to these and was the only person that would schedule them willingly. It afforded me having to work overtime when others were being sent home or given short weeks. I trained myself mostly with the information on the company provided computer, in the field, and Google as well as any other resources as needed. Basic factory training was provided in a two week program. I controlled every aspect of the scheduling, customer contact, rescheduling due to lack of availability of parts for repair, as well as stock for the van and customers needs. I also maintained in vehicle cellular broadband and computer, as well as submitting receipts and daily information via email, text, in vehicle broadband, landline, and phone as data required per company guidelines.

CDL Class A Driver, TRL

2003 to 2004 Pittson, Pennsylvania

Responsibilities include loading product and transporting to designated continental USA locations. Maintaining security and designated temperatures of loads. Required to maintain log books per DOT requirements. Meet time guidelines with everyone involved to ensure proper delivery time. Deal with clients and company during the duration of travel required.

Mechanic, Danny’s 4x4

1998 to 2003 Albuquerque, New Mexico

Responsibilities include, but not limited to, mechanical work on large trucks and equipment, generators, forklifts and skid steers. Custom fabrication per application including bumpers, mounts and whatever was required to suit the customers needs. Normal automotive duties as well as differential repair up to but not limited to Dana 70’s. Acquired a certification in air conditioning from International Mobile Air Conditioning Association (IMACA) Certification.

Assistant Manager, Flyinghawk Services

1996 to 1998 Albuquerque, New Mexico

Responsibilities include maintenance of all vehicles. Required to supervise the crew during a remodel or maintenance of property. Maintain good client relationships face to face and on the phone to ensure customer satisfaction.

Customer Service Representative, Client Logic

1995 to 1996 Albuquerque, New Mexico

Responsibilities include assisting customers with technical support regarding Buy.com purchases and web site navigation. Assist customers with billing inquires and all other questions regarding their transactions. Maintain Call Center goals and exceeded service level expectations.

Stocker, Target

1994 to 1995 Albuquerque, New Mexico

Responsibilities include unloading trucks, palletizing and transporting merchandise to designated areas. Stocking shelves with product and returning overstock to storage area and organizing items per bar code using cordless scanners.

Education TV-I Community College, Albuquerque, New Mexico

2001 to 2002

Fire Science - Areas of study include physics, math and chemistry. Transcripts available upon request.

Personal Attributes Committed to customer satisfaction. I’m willing to work hard to fulfill all job obligations to the best of my ability. I will dedicate 110% of myself to ensure my success in whatever I try to accomplish. I am devoted and always willing to go the extra mile if and when necessary. Always willing to step up to the plate, able to handle challenges and I adapt well to change.

References of Jonathan A. Jones

Andrew McBride

CEO McBride Financial LLC.

505-***-****

Vince Farenga

Freight Logistics Professional

806-***-****

Colin Stowe

Owner New Line Foundations

505-***-****

Tim Wilson

Real Estate Professional

505-***-****

Valerie Martinez

Insurance Agent

505-***-****

Employment History Contact

Optimum Investments

PO Box 37247

Albuquerque, New Mexico 87176

505-***-****

J&D Services

10608 Constitution NE

Albuquerque, New Mexico 87112

505-***-****

TRL

130 Armstrong Rd

Pittson, Pennsylvania 18640

1-800-***-****

Co-Driver: Vince Farenga

806-***-****

Danny’s 4x4

317 Granite NW

Albuquerque, New Mexico 87107

505-***-****

Immediate Supervisor: Valerie Martinez

Flyinghawk Services

8916 Candelaria Rd NE

Albuquerque, New Mexico 87111

505-***-****

Immediate Supervisor: Clint Cowan

Client Logic

4420 The 25 Way NE

Albuquerque, New Mexico 87109

505-***-****

Target

8710 Montgomery NE

Albuquerque, New Mexico 87111

505-***-****



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