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Manager Customer Service

Greensburg, Pennsylvania, United States
August 11, 2018

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Lisa Kirtland

** ******* ***

Greensburg PA *****

Cell: 724-***-****


Motivated, personable hard worker seeks dynamic, challenging position to utilize highly developed office technology skills in professional environment


●Obtained Associate Degree in Business Management with a minor in Human Resources at AIU-American Intercontinental University with a 3.50 GPA – 2007-2009

●Received Certificate of Completion in Computerized Office Technology from the Education and Technology Institute – Greensburg PA – 2000-2001

●“How to Handle People with Tact and Skill” – Greensburg PA – 2005

●“Exceptional Customer Service” – Greensburg PA – 2006

●“Advanced Microsoft Excel” – Greensburg PA - 2005

Key Skills

Office Skills:

Office Management

Records Management



Event Management


Front-Desk Reception

Executive Support

Newsletter Creator

Computer Skills:

MS Word

MS Excel

MS Outlook

MS Access

MS Publisher

MS PowerPoint

Professional Experience

South Greensburg Restaurant

March 2018 to present

Assistant in prepping food along with additional requirements needed to a timely manner of getting our meals out for our customers.

Young Voters Club

Bar Manager/Assistant Steward


Handled staffing issues along with daily routine duties of running a bar. Was in charge of ordering supplies and a weekly

basis. Maintained a database for the Liquor Control Board, keeping up with paper work for small games of chance license.

Also bartended during the day six days a week. Manager duties were done in the morning before my shift would start.

Child Care Information Services (CCIS)

Resource & Referral Specialist


Handled multifaceted clerical tasks (e.g., data entry and records management) as the main customer relations contact. Maintained local database for state agency and ensured the delivery of premium service to families. Quickly became a trusted employee known for “can-do” attitude, flexibility and high-quality work.


●Communicated effectively with multiple departments to ensure detailed and complete introduction into the state funded system and prepare welcome packages for new families. Established strong relationships to gain support and effectively achieve results.

●Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official state correspondence

●Developed innovative MS Publisher Newsletter used by CCIS to facilitate communications between parents and provider

References available upon request

Contact this candidate