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Manager Customer Service

Jackson, Mississippi, United States
August 11, 2018

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Kathy Green

**** ********* **, #*** *******, MS 39213 601-***-****


I am seeking a position that allows me to focus on management, human resources, and office procedures.

Authorized to work in the United States for any employer


Property Manager, ALOFT Management Apr 2016 – Mar 2018

Handled day to day operations by effectively utilizing problem-solving skills and making recommendations for solutions; Serving as liaison between contractor, tenant, and regional manager to ensure effective communication

Supervision of employees and contractors; oversight of maintenance and repair issues, responding to tenant complaints, performed frequent property inspections

Collecting rent, making bank deposits, handling delinquent accounts; pursuing evictions and provided court representation for the property

Accounting Clerk, Mississippi Products, Inc. Mar 2007 – Sep 2010

A/P, A/R, collections, managed customer payments, maintained rebates in Solomon according to the terms

of the contracts with timely and accurate payments, researched and resolved deductions determining validity

Pursued collections to meet or exceed goals to reduce open balances and eliminate incoming deductions and provided regular reporting to President

Increased sales by 45%; collections of more than 85% on delinquent accounts; exceeded goals to reduce open balances and eliminated incoming deductions; reduced redundancy of office procedures; provided excellent internal and external customer service

Office Manager, Jackson State University Mar 2000 – Mar 2007 Graduate School, Executive Ph.D. Program

Personal assistant to the Executive Director, served as editor of The Executive Catalyst, served as program liaison to university administrators

Established and maintained databases on matriculating students, attended conferences for marketing and recruitment

Maintained the Jake Ayers Research Library, and designed PowerPoint presentations

Multi-Site Manager, Singleton Properties Aug 1982 – May 2000

Handled day to day operations, supervised employees and contractors, collections, bank deposits, and delinquent accounts, effectively utilized problem-solving skills to address problems and made recommendations for potential solutions

Determined items and services to be purchased, negotiated contracts, accomplished 93% occupancy rate, received and analyzed bids for contracting jobs, provided cost benefit analysis of estimates for repairs

Served as liaison between contractor, tenant and owner to ensure effective communication, performed frequent property inspections to ensure proper maintenance and adherence to property regulations, prepared work order requests, and provided court representation for owner


Microsoft Word, Excel, Access, PowerPoint, Outlook, Publisher, Adobe and Property Management Software, 46 wpm, and 16,880 k/hr at 98% accuracy - SASS Recommended

EDUCATION Jackson State University, Jackson, MS College of Business (AACSB Accredited)

Bachelor of Business Administration

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