Resume

Sign in

Technical Support Engineer

Location:
Argyle, Texas, United States
Posted:
August 11, 2018

Contact this candidate

Resume:

Humphrey Chavunduka

**** *********** **

Northlake, Tx 76226

325-***-****

ac6mv4@r.postjobfree.com

SUMMARY OF CURRENT ACCOMPLISHMENTS

Responsible for trouble-shooting equipment and interface issues, performing change control activities, and ensuring systems are maintained in a validated state

Network Engineering and Troubleshooting skills

I have provided firewall configuration, management, validation and support (Juniper SRX, F5, Fortinet, Palo Alto Networks)

I have performed higher level troubleshooting using packet captures and other tools to identify single points of failure

I have provided assistance and knowledge transfer to team members and other teams in Verizon Wireless.

I have the ability to work with Linux, Python scripting, OpenStack and network virtualization technologies

I have good working knowledge of protocols: BGP, OSPF, MPLS, VRF, VPNs

I have excellent written and verbal skills

I have the ability to work in high paced team environment

I have worked on Virtual Machines (VMs) in both production and laboratory enviroments

EDUCATION

Wayland Baptist University, Plainview, TX

Master of Arts, Business Administration May 2004

University of Zimbabwe

Bachelor of Science, Rural & Urban Planning June 2001

TECHNICAL SKILLS

Evaluate, design, implement, and maintain large, complex IP networks, working as an independent contributor or on a team of individuals. Focus on efficiency and optimization of service provider grade networks, where attention to detail and a granular understanding of IP networking, routing protocols, and switching will add considerable value to the organization.

Good understanding of:

MPLS cores (P & PE)

OSPF, EIGRP, RIP, BGP

Mitigating threats in a real world, real time, service provider grade network

Firewalls, security appliances, etc.

Load balancing platforms, mechanisms, etc.

Diversity in a multi-vendor environment (Palo Alto Networks, Cisco, Juniper, F5, A10, Fortinet)

Resilient networks. Redundancy and high availability protocols/design.

Understanding the importance of hierarchical, scalable network design.

Cisco DHCP, Cisco VoIP, NetScout, Solarwinds

Hardware Experience:

Cisco - Nexus 7k, CRS1/3/10, ASR9K, ASR1K, 6500 series switches, 3900s

Juniper - EX, QFX switches, MX480/960, SRX 3600/5800, STRM, NSM, etc

F5 - Big IP LTM, GTM, Firewalls, etc.

A10 - AX load balancers

WORK EXPERIENCE

Palo Alto Networks, Plano, TX February 2018 – Present

Technical Support Engineer- Global Support

Supported the following features on Palo Alto Networks firewall

IPSec VPNs

Security policies, Decryption policies

User-ID (ip-user mapping issues)

Global Protect connectivity issues

High Availability

Data and Management plane troubleshooting

Life of packet and life of session troubleshooting

City of Arlington, TX September 2017 – January 2018

Network Engineer: Information Technology

Conducted Juniper EX-Switch campus/branch refresh for the purpose of upgrading campus equipment

Build Juniper EX3400 virtual chassis configurations for the campus network.

Supported Data Center equipment migrations from Juniper EX8208 switches to QFX 10002 and QFX5100

Provided timely customer service using Remedy ticketing system, email and telephone

Verizon Wireless, Southlake, TX June 2014 – September 2017

Network Engineer III: Transport Reliability a division of National Network Operations (NNO).

•Troubleshooting service impacting issues reported by end users including BGP issues, route and switch issues, ACL and Firewall issues

•Break fix network configuration changes, compliance changes, and device testing after changes have been completed.

•Directing resolution of outages, issues and maintenance of all telecommunications systems

•Work with vendors to ensure availability and stability of all data communication services

•Manage and Maintain highly complex firewall and network environments

•Support Internet/Extranet Engineering through use of Firewalls, ACL

•Network Change Implementation

•Implement code upgrade/hot fix from vendor

•Change verification/validation with customer

•Assist in troubleshooting issues related to change

•Troubleshoot all issues related to Internet/extranet environment

•Documentation of complex technologies and topologies

•Vendor management for multiple platforms

Verizon Wireless, Southlake, TX April 2013 – June 2014

Contractor Associate Technician: Network Repair Bureau

Responsible for the analysis and resolution of customer impacting faults in the Verizon Wireless. Comprehensive understanding of the architecture and composition of complex wireless voice and data networks.

Troubleshoot and resolve service impairments related to roaming (domestic), transport services (LEC, Long distance), network hardware & software faults (both switch and cell), translations, and voice and data network elements

Isolation and resolution of wireless voice and data faults includes; correlating customer complaints with network element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources such as Cell and NOC Technicians and System Performance Engineers.

Providing accurate and timely documentation of actions taken to inform other Network technicians of problems found and solutions for those problems. Other responsibilities include; identifying efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers (ASP s) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture.

Identifying efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers (ASP’s) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture.

Identifying efficiencies to reduce cycle time in resolving customer reported troubles; Interfacing with vendors such as Application Service Providers (ASP’s) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture.

Lowe's Companies Inc., Irving TX Jan 2012 – March 2013

Return Desk Specialist

Answer and route incoming telephone customer calls.

Process and document returned goods.

Troubleshooting customer requests using various online tools.

Skinny’s LLC, Abilene, TX Sep 2006 – Oct 2011

Store Manager

Developed sales and marketing strategy, and supervised sales associates.

Provided customer service and built strong relationships with clients. Handled customer complaints and guaranteed their satisfaction. Managed inventory and carried out inventory counts on a weekly basis.

Analyzed sales data and sales trends to determine ways to boost sales and show customer appreciation.

Supervised and motivated store associates and maintained an efficient labor budget.



Contact this candidate