Manager Customer Service

Kim Harris

**** ********* *****, ******, ** ***31

Cell 928-***-**** - ************@***.***

Executive Summary

Results-focused management professional offering 30 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Strong work ethic, honest, friendly and fair.

Objective

To improve your organization’s effectiveness and efficiency by maximizing my skills, knowledge, and experience.

Professional Experience

Harris Home Solutions, LLC – Colorado Springs, CO February 2018- Present 40hr/wk

Owner

Manage all aspects of small business

oPerform Certified Home inspections

oElectrical maintenance, remodeling homes and other home repair services to ensure home are safe and compliant with all safety requirements.

Pioneer Sands, LLC – Colorado Springs, CO August 2016-January 2018 50hr/wk

Plant Manager

Manage all aspects of the Silica Sand Mine.

oEngineering, maintenance and services management to ensure maximum operating efficiency and effective capital project management ensuring compliance with all Safety and Environmental requirements.

oIncreased the operating cash flow by $588K in 1 year by increasing efficiency in production and maintenance departments.

oDevelop and motivate team to build inventory and lower lead time from 2 weeks to same day without overtime. YTD overtime 57% under budget.

oManaged Jemadojin Mine Reclamation Project, completing all corrective actions issued by the State of Colorado, releasing Pioneer Sands of all liability for leased mine site, bringing project in 20% under budget and before deadline.

oMaintain and manage all MSHA, SPCC, SWMP and all other Safety and Environmental permits, records, inspections and training requirements for mine sites.

oDesigned a new motor control center, troubleshoot and repair electrical and mechanical failures.

Think 1 – Bozeman, MT April 2016-June 2016 50hr/wk

Project Manager

Manage interior renovations on 5 Yellowstone Park resorts within a 2 month time frame.

oIncreased Yellowstone Park resort revenue by $1,800,000 due to finishing each of the 5 lodges. 3 days ahead of schedule, a total of 15 days ahead of schedule.

oManaged logistics for new resort furnishings from floor to ceiling for 200 rooms.

oManaged a team to work cohesively installing new plumbing, vanities and furniture after offloading in blizzards without damages.

Home Depot – Lake Havasu City, AZ June 1999-April 2016 50hr/wk

Operations Assistant Store Manager

Surpassed revenue goals for twenty-two consecutive quarters by managing the P&L and driving sales.

oExceeded Sales plan by 5.3% or $1,181,472 and achieved positive comps of 9.6%.

oResponsible for inventory resulting in shrink rate was 0.67% (1) bps under goal of 0.71%.

oAll customer service categories exceed corporate plan and higher than prior year.

oEfficient at getting things done, setting end caps and seasonal areas within allotted time frame.

oCultivating supervisors to create innovative ways to layout weekend events to drive sales.

Servant Leader with extensive knowledge in all aspects of building, designing and engineering homes and commercial buildings.

oDesigned, permitted and installed 7500KW solar system, 3 residential room additions and renovated 2 homes.

Daily duties: team building, opening and closing big box, creative merchandising, driving results, mentoring associates and customers, shrink mitigation, asset protection, hazmat management, and logistics management.

Determine staff promotions and demotions, hire and terminate employees when necessary.

Machine Operations: Safely inspect and operate forklifts, slip sheet machine, order pickers, reach trucks and electric pallet jacks for over 38 years. Crane, front end loader and skid steer operator.

BASF – Santa Ana, CA Jan 1982-Mar 1999 40hr/wk

Logistics Manager Jun 1992-Mar 1999

oDeveloped a revenue plan to utilize warehouse space by inviting 10 BASF divisions to minimize their costs and customer lead time from 10 days to 1 day. Lowered production costs of over $100,000 per year at the BASF Polystyrene Plant.

oResponsible for inventory, order fulfillment, logistics support, including monthly billing for multi-business Distribution Center.

oSolely designed, implemented and maintained warehouse computer location system resulting in seven years of 100% accurate inventory for 10 divisions of BASF.

Maintenance Mechanic/Electrician/Instrument Technician Jan 1982- Jun1992 40hr/wk

oSupported the operations of the manufacturing plant by safely maintaining, troubleshooting, monitoring, modifying and repairing rotating and fixed equipment.

oDesigned plant motor control center, resulting in layout, purchasing, wiring and implementing a change to the motor control center that allows an entire section to be shut down for maintenance while still able to have the plant running at full rates.

Education

ICA –Inspection Certification Associates 2018

Professional Real Estate Inspection Certification Program

Certification# 17992 4.0 GPA

Coastline Community College - Fountain Valley, CA

Associate of Arts Degree: Electrical maintenance 1996

Graduated with Honors 3.67 GPA.

Electrical Maintenance Certificate 1992.

Coursework was completed while working full time for BASF.

Formal computer courses

Advanced Office - Word, Excel, Access, Power Point

Advanced Corel Draw 8, Harvard Graphics & Punch

Advanced DOS and HTML

Safety Training and Certifications

MSHA certified ISO 9002 Certified

OSHA Hazcom DOT Hazmat

United State Marine Corps

KC-130 Structural Mechanic Certificate – El Toro, CA

Aviation Structural Mechanic Certificate – Memphis, TN

Capital High School Diploma – Helena, MT

Affiliations

DAV – Disabled American Veterans

Relay for Life – American Cancer Society annual fundraising event- Home Depot captain for 8yrs

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