JOY EURE

*** ****** *****

Williamsburg, VA *****

Phone: 757-***-****

E-mail: ac6mr9@r.postjobfree.com

PROFILE

Experienced manager with an extensive background in a customer focused environment. I am self-motivated with the desire to be a part of the financial service industry.

EXPERIENCE

Delta Global Services, Richmond, VA Mar 2015 – present

General Manager

Manages over 70 employees and coordinates operational performance for over 20,000 passengers a month including safety and security sensitivity.

Plan, organize and maintain potential budgets while supporting activities such as policy and procedure accuracy by resolving adverse trends.

Responsible for the leadership development of direct reports through mentoring, on the job training, and delegation based on individual needs of staff.

Establish the work of subordinate staff to guarantee that the work is accomplished in a manner consistent with organizational requirements.

American Eagle, Richmond, VA Oct 2001 – retired 2015

General Manager

A variety of duties including training and workshops for current employees from several stations and hiring new employees.

Maintain computerized inventories of available passenger space while upholding safe work activities by managing safety audits, attending company security meetings and meeting with individual staff members.

Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.

Investigate causes of internal and external complaints relating to the facility; participate on conference calls, station audits and prepare various reports.

SKILLS & INTERESTS

Customer Cup 2010 – Most Improved Station (Norfolk International Airport)

Award of Appreciation for the Snowball Express Charity Event 2006– 2011

(Norfolk International Airport) from Mayor of Norfolk and Mayor of Virginia Beach

Customer Cup 2011- Most Improved Station (Richmond International Airport)

Award of Appreciation 2012– Fort Lee assistance with military members (Richmond International)

Proficient in MS Excel, MS Word, and MS PowerPoint

Over 15 years of management knowledge and experience

EDUCATION

State University of New York, Delhi

Computer Information Systems